Performance Indicators (ISO 11620:2014)

EdUHK Library Performance Indicators (ISO 11620:2014)
Indicators
2015/16
2016/17
Formula
B.1.4.1 Staff Per Capita 6.89 6.80 (Library Staff / Total FTE Students) x 1,000
B.2.1.1 Collection Turnover 0.26 0.29 (Initial Physical Loans + Interlibrary Loans) / Print Volumes
B.2.1.2 Loans Per Capita 90.75 113.67 (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data)) / Total FTE Students
B.2.4.2 User Satisfaction 3.12 3.23 Users’ Aggregated Mean Satisfaction of All Services in Library User Survey (1 = Very Unsatisfactory, 4 = Very Satisfactory)
B.3.1.1 Cost Per Collection Use $37.22 $32.27 Total Library Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
B.3.1.2 Acquisition Cost Per Collection Use $12.24 $9.99 Library Material Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
B.3.4.2 Cost Per Library Visit $23.51 $22.86 Total Library Expenditure / (Physical Visits + Virtual Visits (Google Analystics))