其他讀者意見及建議 Others Written Comments

其他讀者意見及建議共 21 項。
Total others 21 written comments received.

註:除了出於保障個人私隱而作出刪改外,讀者意見一欄內的文本皆為原文轉錄。如果讀者希望向圖書館提供更多意見或者對圖書館回應作出跟進,歡迎親臨圖書館諮詢服務台、致電 29486653或電郵至 libinfo@eduhk.hk。

Remarks: Users’ comments are transcribed without editing except for privacy concerns. Users are welcome to contact us in person at the Information Counter on G/F of Mong Man Wai Library, by calling 29486653, or by email at libinfo@eduhk.hk to send us further feedback or to follow up with the Library responses.

讀者意見 User’s Comments 圖書館回覆 Library’s Responses
1 Please communicate more proactively about soliciting book suggestions from departments. I also wonder if there is an arrangement to accept book donations and how that system works. Thank you!

Comments note. Latest new book selection lists are being sent to the Library Liaison Officer of academic departments by electronic or print format on regular basis. Please feel free to contact us at the Information Counter / by email (libinfo@eduhk.hk) / by phone (29486653) or contact the corresponding Departmental Librarian  if additional arrangements are desired.

For donation issues, please feel free to contact our Gifts and Donations team by email libgift@eduhk.hk / by phone (2948-6512).

2 服務台可以去到9:30就關,9:00-10:00基本上都冇人用,就要等到10:00先關,一黎浪費資源,二黎staff又遲收工……重點係冇咩必要… Comments noted with thanks. There are substantial counter activities after 9:30 pm on weeknights especially when there are part-time evening courses.
3 3. suggestions: could the library please offer masks in different floors? as some library users ([personal description removed] students ) cough non-stop, annoyingly loud and for a long period of time WITHOUT having the awareness to cover their mouths or to lower their noise. Masks can be for non-patients to wear to avoid being infected. Face mask can be obtained on request from counter staff during library opening hours.
4 While doing research and looking through the stacks I encountered considerable dust and/or other allergens from the pages of older books causing me to cough and aggravating my throat for the rest of the day. The library appears very clean already so I’m uncertain of what might be done about this other than warning people to wear dust masks when doing extensive research with older books. Comments noted with thanks. Please contact counter staff for assistance if necessary.
5

建議圖書館在每一層都提供口罩予有需要的同學,即使帶菌者([personal description removed]尢多) 不願戴口罩,其他使用者也可以保障自己

有部份 [personal description removed] 學生經常在圖書館2樓和3樓進食,卻又不清潔食物碎,恐惹來昆蟲

Face mask can be obtained on request from counter staff during library opening hours.

We will further review the cleaning schedule with Estates Office. However, cleanliness of library still requires the cooperation of library users.

6 may consider provide alcohol towel for library users to self-clean the desks if the library shelter idling cleaners Comments noted with thanks. Tables and PC’s are generally cleaned once daily in the morning. Cleaning alcohol is provided at the Information Counter on G/F (near the staplers area) for self-served cleaning.
7 7. Please consider organising a Book Club in the format after CUHK’s and HKU’s, which will not only broaden our participants’ horizon but will raise the University’s profile in the long run. Comments noted with thanks.
8 the poster (with big roaches) on “food-not-permitted” is very disgusting and annoying, particularly sticked inside a closed and small room/area (e.g. inside lift).

Comments noted and we shall further review.

Please note that hygiene issues and pest problems because of users eating and drinking in the Library has gotten worse over the past months. Subsequently we have to tighten up enforcement of our Food and Drinks Policy .



9 Very unsatisfactory x 10000, like a public library only Comments noted. Please contact counter staff for follow up and assistance.
10 In the 4th floor study carrel, there is always a guy who never stop hit his face and this make a lot of noise. I complained this to the library already several times . But the staff just go and look to him and asked him everything is ok? Then he just stop hitting for several minutes. When the staff leave, he started to hit again. This situation already last whole the year. It really made people feel annoying. Comments noted and we will follow up.  
11 2. Pairs of [personal description removed] love flirting each other inside the library and they make noise too. This causes other library users feel uncomfortable, and this kind of activities are not suitable in the library. Comments noted. Please contact counter staff for follow up and assistance.
12 很多[personal description removed] 學生在圖書館內親熱丶互摸不同身體部分丶自以為很細聲其實很大聲地跟異性伴侶在寧靜區聊天,騷擾之餘亦行為不檢。有的[personal description removed] 學生因為情緒問題,會伏在男性同學懷裏抽泣數小時,而[personal description removed]男同學亦會出言安慰數小時;有的[personal description removed] 學生則身體欠佳,在圖書館寧靜區內不停大聲咳嗽而沒有戴上口罩,散播細菌之餘,對其他圖書館用者造成嚴重滋擾。
13 It may be a good idea to encourage readers in library to wear a face-mask if they have cold. Some of them did not do any protection which could be harmful to public health. Face mask can be obtained on request from counter staff during library opening hours.
14 Good Comments noted with thanks.
15 Very good service & user-oriented!
16 Thanks for organizing Lib Tour for our guests from China.
17 Thank you so much. Our library is so spacious and clean. The staff are great. The online catalogue is excellent. Thank you for all your hard work.
18 no
19 no
20
21 None