Performance Indicators (ISO 11620:2014)

EdUHK Library Performance Indicators (ISO 11620:2014)
Indicators 2017/18 2018/19* Formula
B.1.4.1
Staff Per Capita
6.89 6.83 (Library Staff / Total FTE Students) x 1,000
B.2.1.1
Collection Turnover
0.25 0.23 (Initial Physical Loans + Interlibrary Loans) / Print Volumes
B.2.1.2
Loans Per Capita
108.72 95.18 (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data)) / Total FTE Students
B.2.4.2
User Satisfaction
3.27 3.17 Users’ Aggregated Mean Satisfaction of All Services in Library User Survey (1 = Very Unsatisfactory, 4 = Very Satisfactory)
B.3.1.1
Cost Per Collection Use
$32.00 $36.48 Total Library Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
B.3.1.2
Acquisition Cost Per Collection Use
$10.86 $12.52 Library Material Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
B.3.4.2
Cost Per Library Visit
$19.85 $21.00 Total Library Expenditure / (Physical Visits + Virtual Visits (Google Analystics))

*Revised September 2019