Performance Indicators (ISO 11620:2014)

EdUHK Library Performance Indicators (ISO 11620:2014)
Indicators 2018/19 2019/20 Formula
B.1.4.1
Staff Per Capita
6.83 6.99 (Library Staff / Total FTE Students) x 1,000
B.2.1.1
Collection Turnover
0.23 0.15 (Initial Physical Loans + Interlibrary Loans) / Print Volumes
B.2.1.2
Loans Per Capita
95.18 108.07 (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data)) / Total FTE Students
B.2.4.2
User Satisfaction
3.17 3.33 Users’ Aggregated Mean Satisfaction of All Services in Library User Survey (1 = Very Unsatisfactory, 4 = Very Satisfactory)
B.3.1.1
Cost Per Collection Use
$36.48 $32.60 Total Library Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
B.3.1.2
Acquisition Cost Per Collection Use
$12.52 $10.03 Library Material Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
B.3.4.2
Cost Per Library Visit
$21.00 $24.94 Total Library Expenditure / (Physical Visits + Virtual Visits (Google Analystics))