“Library Zoom” Virtual Helpdesk, a  information service:  our professional librarians will provide more detailed explanation and step-by-step guidance by sharing with you their computer screen live. 

How to Use Click  to begin
Who can use it EdUHK staff and students
Hardware & software requirements Please read the  Zoom User Guide provided by OCIO and install the Zoom desktop client or Zoom mobile app if you haven’t done so already.  Please also test your computer or device audio prior to connection.
Service Hours  Monday – Friday (except public holidays):  2 pm – 5 pm
Waiting Room After connected, you will first be placed at the Waiting Room and served as soon as a professional librarian becomes available. 

Notes:  Recording will not be made during your enquiry.  Please read EdUHK Library’s Privacy Policy Statement and Personal Information Collection Statement before using the service.


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