Performance Indicators (ISO 11620:2023)

Indicators2020/212021/222022/23
A.1.4.1 – Staff Per Capita
Formula: (Library Staff / Total FTE Students) x 1,000
7.627.907.72
A.2.1.1 – Collection Turnover
Formula: (Initial Physical Loans + Interlibrary Loans) / Print Volumes
0.110.100.10
A.2.1.3 – Loans Per Capita
Formula: (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data)) / Total FTE Students
135.86118.7399.55
A.2.4.3 – User Satisfaction
Formula: Users’ Aggregated Mean Satisfaction of All Services in Library User Survey (1 = Very Unsatisfactory, 4 = Very Satisfactory)
3.413.41N/A
A.3.1.1 – Cost Per Collection Use
Formula: Total Library Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
$28.67$26.96$30.93
A.3.1.2 – Acquisition Cost Per Collection Use
Formula: Library Material Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
$9.03$8.83$10.22
A.3.4.2 – Cost Per Library Visit
Formula: Total Library Expenditure / (Physical Visits + Virtual Visits (Google Analystics))
$32.73$27.40$23.79
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