Performance Indicators (ISO 11620:2014)

Indicators2019/202020/21
B.1.4.1 – Staff Per Capita
Formula: (Library Staff / Total FTE Students) x 1,000
6.997.62
B.2.1.1 – Collection Turnover
Formula: (Initial Physical Loans + Interlibrary Loans) / Print Volumes
0.150.11
B.2.1.2 – Loans Per Capita
Formula: (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data)) / Total FTE Students
108.07135.86
B.2.4.2 – User Satisfaction
Formula: Users’ Aggregated Mean Satisfaction of All Services in Library User Survey (1 = Very Unsatisfactory, 4 = Very Satisfactory)
3.333.41
B.3.1.1 – Cost Per Collection Use
Formula: Total Library Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
$32.60$28.67
B.3.1.2 – Acquisition Cost Per Collection Use
Formula: Library Material Expenditure / (Initial Physical Loans + Interlibrary Loans + e-Books Used (“COUNTER BR2” Data) + Articles Downloaded (“COUNTER JR1” Data) + In-house Uses of Non-serials + In-house Uses of Serials)
$10.03$9.03
B.3.4.2 – Cost Per Library Visit
Formula: Total Library Expenditure / (Physical Visits + Virtual Visits (Google Analystics))
$24.94$32.73
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