Performance Indicators (ISO 11620:2023)

Indicators2024/252025/26
A.1.4.1 – Staff Per Capita
Formula: (Library Staff / Total FTE Students) x 1,000
6.014.54
A.2.1.1 – Collection Turnover
Formula: (Initial Physical Loans + Interlibrary Loans) / Print Volumes
0.080.07
A.2.1.3 – Loans Per Capita
Formula: Total Loans / Total FTE Students
98.3997.29
A.2.4.3 – User Satisfaction
Formula: Users’ Aggregated Mean Satisfaction of All Services in Library User Survey (1 = Very Unsatisfactory, 4 = Very Satisfactory)
3.583.66
A.3.1.1 – Cost Per Collection Use
Formula: Total Expenditure / (Total Loans + Total Articles Downloaded + Total AV Usage + In-house Use of Non-serials + In-house Use of Serials)
$37.44$27.00
A.3.1.2 – Acquisition Cost Per Collection Use
Formula: Library Material Expenditure / (Total Loans + Total Articles Downloaded + Total AV Usage + In-house Use of Non-serials + In-house Use of Serials)
$11.52$12.47
A.3.4.2 – Cost Per Library Visit
Formula: Total Expenditure / Total Visits
$49.06$39.74

updated on 9 Oct 2026

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