Written Comments

Total 190 written comments received (excluding those marked “Nil”)

Breakdown by below categories

Remarks: Users’ comments are transcribed without editing except for privacy concerns. Users are welcome to contact us in person at the Information Counter on G/F of Mong Man Wai Library, by calling 29486653, or by email at libinfo@eduhk.hk to send us further feedback or to follow up with the Library responses.

Collection and electronic resources

User’s commentsLibrary’s Responses
– employ more Chinese specialist to develop the chinese collectionSelection of library resources is a joint process between library staff and academic staff. Over the past years, the Library has been adding a number of major Chinese digital collections such as 中國基本古籍庫、文淵閣四庫全書電子版、四部叢刊電子版、漢籍電子文獻資料庫 、晚清期刊全文數據庫、民國時期期刊全文數據庫、漢達文庫 as well as some big ebook collections from major Chinese vendors like 同方、方正、萬方、超星、華藝、Hyread、五南, etc. which were selected not only by library staff but also by academic colleagues.
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library.
– 可以再增加更多
– Not enough
– Great electronic library resources and search system. Hope can increase database for electronic books.
– 電子書希望可以多些,多些參考論文可查閱
– More database is recommended.
– databases and journals need to be expanded
– 若電子資源能擴闊有多些更好
– 多增加些相關領域的權威和最新著作,多增加些地理學科的書籍,謝謝!
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library.
– 可增加網上館藏數目
– limited electronic resources esp. journals
– journal 和電子書不足
The Library has adopted an e-priority policy since 2013. If a book is available in electronic format in the market, e-book will be purchased instead of the print version.All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library.
– 希望HyRead上有更多電子書We are currently providing EdUHK staff and students with access to over 20,000 HyRead e-books and we have been adding hundreds of HyRead e-books annually over the past few years. 
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library.
– For our 25th Anniversary, I suggest if we shall have an archive on the history of EdUHK (from 1995 ; anything that reflect the change) in collaboration with HKME, and maybe can show to public sometimes, also digitalized former magazines / booklets onlineComments noted with thanks and will be considered.
Most HKIEd publications and some of the former Colleges’ publications are already digitized and made available to the public via the Library’s EdUHK Collection at http://libdr1.eduhk.hk/
– 中文電子書資源不太夠,尤其在疫情期間實體書難找這個問題就更緊迫。
不過,端傳媒真的太棒了!!
– 希望可以增加一些book的soft copy
– 有時候如果實體書亦有電子版提供會更好
The Library has adopted an E-priority policy since 2013. If a book is available in electronic format in the market, e-book will be purchased instead of the print version.
– 因疫情而關閉圖書館,必須增加中、外ebook 數量(尤其是“學科已預留在圖書館”的必須參考書目)
請給學生及老師可建議ebook名單
The Library has adopted an e-priority policy since 2013. If a book is available in electronic format in the market, e-book will be purchased instead of the print version.
Course instructors could contact us at libacq@eduhk.hk on issues related to the course readings.
– 指定參考書目是否可以有e-book?避免學生爭奪資源The Library has adopted an e-priority policy since 2013. If a book is available in electronic format in the market, e-book will be purchased instead of the print version, in particular for course reading materials.
– 增加藏書量,尤其是電子書不足。對於經常被借閱的書籍應該要製作電子版本。The Library has adopted an e-priority policy since 2013. If a book is available in electronic format in the market, e-book will be purchased instead of the print version. But please note that not all books are available in electronic format. The Library cannot digitize any print books without permissions from their copyright owners.
– 有些非常熱門及廣泛使用的書籍只能借閱七天。建議購入更多這類書籍,或者提供這些書籍的電子版本,讓更多同學可以閱讀。Books at the Reserve Collection are course-related readings and usually in high demand. 
The Library has adopted an e-priority policy since 2013. If a book is available in electronic format in the market, e-book will be purchased instead of the print version.
– 因應停課,發現圖書館部份電子書已無法使用。另外,圖書館的藏書量亦未足夠,很多時候需要HKALL並等候一段時間才有書籍借用,特別是中文書籍。If users come acorss any problem using e-books or using any other Library subscribed online resources, they should contact us immediately at libinfo@eduhk.hk/ 29486653 so that we can investigate and fix the problem ASAP. On the other hand, some e-books may be available only for a limited period as trial, and eventually not acquired by the Library if there is no evidence of usage. Titles in some e-book packages may also be removed by the publishers due to licensing issues.
All EdUHK staff and students are also welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library.
– 有不少學術文章看不到By default, our iSearch system will display article information regardless whether the Library has online full text subscription or not. If users want to limit results to articles immediately available online, they could simply click the filtering option “Full Text Online” under “Availability” at the right hand side panel of the results list in iSearch. If the journal article is not available in EdUHK Library, then students may reqest Inter-library Loan Services. 
For assistance, please contact us at the Information Counter / by phone at 29486653 / by email to libinfo@eduhk.hk.
– 英文學術電子期刊太少。圖書館總是說買這些期刊太貴,下載的人太少,但在研究和教學上這些期刊是最前沿的成果,怎麼可以因為貴、下載數量少而不買呢?這是大學的風範?這是促進研究的態度?With a limited budget, we have to put higher priority to materials in high demand and rely on inter-library loans to meet the demand for some expensive items with low usage at EdUHK. Nonetheless, we shall always respect the collective decision by academic departments as long as the cost is within the departmental allocation. Academic staff are encouraged to discuss with their colleagues and seek support and endorsement of the Head of Department as necessary.
– buy duxiu Chinese database as soon as possibleFree trial of 「讀秀學術搜索平台」has been arranged before and it was not considered due to cost and copyright issues.
– 香港和台湾方面的电子资源较少We have been subscribing to one of the largest Taiwanese online resources, Airiti Library 華藝線上圖書館, for years, providing thousands of e-journals and electronic theses to EdUHK staff and students. Over the past few years, we have also added new databases such as 臺灣文學知識庫 and we are now providing around 40,000 e-books on Airiti iRead 華藝電子書, HyRead, 五南電子書, 超閱網 (香港聯合電子出版書刊) and we shall continue to add more Chinese e-resources as appropriate.
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library
– Buy more online journals, many of them can be searched through library website but cannot be openedBy default, our iSearch system will display article information regardless whether the Library has online full text subscription or not. If users want to limit results to articles immediately available online, they could simply click the filtering option “Full Text Online” under “Availability” at the right hand side panel of the results list in iSearch. If the journal article is not available in EdUHK Library, then students may reqest Inter-library Loan Services. 
For assistance, please contact us at the Information Counter / by phone at 29486653 / by email to libinfo@eduhk.hk.
– suggest to promote more on electronic resources to staff and studentsWe have been promoting new library resources and services by various channels such as e-mails and Intranet announcements, digital posters, promotional videos, orientation programs, training workshops, in-class demonstration and more. Staff and students are welcome to contact us for further suggestions.
– 昔日曾有 中國資訊行 Infobank China data 數據庫, 後來取消了。對需要尋索中國數據有礙。 其他各大學圖書館也有提供此數據庫。Comments noted with thanks and will be considered.
– 由於武漢肺炎關係,回校的交通較麻煩,加上HKALL物流停止,令學生在查閱資料時變得依賴學校圖書館作資料搜集。因此如果學校有更多電子書會更好(現時有部分實體書收藏在館內,但並非所有學生都能在疫症橫行期間回校)。Although the Library has adopted an e-priority policy since 2013 to acquire e-books instead of print copies whenever possible, we still have a large collection of print books being used as course readings. Instructors are encouraged to contact us and discuss on their specific needs and possible solutions. 
Some publishers have also been offering support to university libraries by opening up their e-resources during this difficult period and we have compiled a list of resources at https://libguides.eduhk.hk/free-resources.
– It is important to keep buying books in hard copies.The e-priority policy adopted by the Library aims at allowing more users to access required information more efficiently anywhere anytime. However, academic colleagues can indicate on their purchase recommendation with explanations on why print copies should be purchased for these particular titles instead of electronic ones.
– Any book that is going to be read whole needs to be in the collection as hard copy. Periodicals that are meant for browsing, such as newspapers, need to be in some better format than Factiva. When I use Factiva, I copy the text I want to read and paste it in MW Word so I can adjust the format myself. This is tedious and time-consuming.The e-priority policy adopted by the Library aims at allowing more users to access required information more efficiently anywhere anytime. However, academic colleagues can indicate on their purchase recommendation with explanations on why print copies should be purchased for these particular titles instead of electronic ones.
Certain font attributes may be adjusted via web browser or windows customization. And in some cases, a newspaper in Factiva may also be available elsewhere such as PressReader that we also subscribe. For assistance, please contact us at 29486653 or email libinfo@eduhk.hk.
– 目前鑒于大學不能正常返校,建議電子資源全開,方便網上瀏覽EdUHK students and staff can already access remotely from home to most of the online resources provided by the Library. In addition, some publishers have also been offering support to university libraries by opening up their e-resources during this difficult period and we have compiled a list of resources at https://libguides.eduhk.hk/free-resources.
– I would prefer that faculty requesting the purchase of an item be allowed to simply provide a link to Amazon or Worldcat: at present it takes five minutes to copy the information from Amazon.Comments noted with thanks and we will study.
– Sometimes I find resources that I really wanna use but I could not access to it, I ask for help from library staff by email but they still could not solve my problem finally. And there are also incomplete CNKI database, I sometimes cannot get access to resources.By default, iSearch system will display article information regardless whether the Library has online full text subscription or not. If users want to limit results to articles immediately available online, they could simply click the filtering option “Full Text Online” under “Availability” at the right hand side panel of the results list in iSearch. If the journal article is not available in EdUHK Library, then students may reqest Inter-library Loan Services. If problems happen again, please contact us at the Information Counter / by phone at 29486653 / by email to libinfo@eduhk.hk and we will further investigate.
Due to budget limitation, we only acquire selected subject packages of CNKI.
– Wider coverage of journal articles. Also, very importantly, longer time for the duration of staying login! There were many times that I was reading the searched articles and when I went back to the search engine to look for the next searched article, I was already logged out. It is quite annoying to my research work as I will need to login, find the data base and search everything all over again.Normally a 15 to 30 minutes inactivity timeout is allowed for most online databases. Most databases also include functionalities allowing users to set up personal accounts and save their search results, search commands and even generate monthly alerts on useful items. For assistance, please contact the Academic and Learning Support Section at 29486653 or email libinfo@eduhk.hk.
– The electronic resource base of the library is not stable sometimes, hope can improvePlease contact us at 29486653 or email libinfo@eduhk.hk and provide additional details for our further investigation.
– 兒童圖書的藏書太少
– Need more new books on sports and music
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library
– 希望可以新增一些文學研究具代表性出版社的書籍和期刊,如社會科學山版社A keyword search for “中國社會科學出版社” (with quotations) in iSearch will retrieve over 4,801 titles in our collections — a large number of which are related to Chinese literature studies.
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library
– 中國文學、文化研究及社會學類書籍及期刊資源嚴重不足,建議大量購置。
另外,一樓中學教科書的版本並非最新,且教師用書不齊全,請改善。
– More updated textbook resources could be included
– 教科書嚴重不足,特別是有助於同學準備教材的教師用書。
All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library.
We update the HK School Textbook Collection every year based on the Recommended Textbook List of EDB (https://www.edb.gov.hk/rtl/).
However, please note that while we want to purchase a complete set of teacher editions as far as possible, some publishers insist to sell teacher editions only to teachers or schools directly, but not to the Library.
– 可否推出電子版教科書?受疫情影響不能去圖書館借書,沒有電子版的教科書非常不便。另外因為課程改革,教科書的內容有可能有變動,學校可否新增一批出版日期較新的教科書?All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library
We update the HK School Textbook Collection every year based on the Recommended Textbook List of EDB (https://www.edb.gov.hk/rtl/).
We have been adding as many digital school textbooks as we can. But most publishers are charging for very expensive annual fees by headcounts which we simply cannot afford.
– 教科書方面,中文教科書、試題和練習新版本的極少,數量不足。中國、台灣的教科書過多,而極少人借用。應該增加更加多新的課本、練習。All EdUHK staff and students are welcome to use the Online Recommendation Form at https://www.lib.eduhk.hk/recommend/ to send specific purchase suggestions to the Library
We update the HK School Textbook Collection every year based on the Recommended Textbook List of EDB (https://www.edb.gov.hk/rtl/).
– 對於實習的同學,現在是否能提供電子版的中小學教科書?
– please add some E-textbook for the block practice student, there is no any E-text book for us to get access
Special services and arrangements have been provided during COVID-19 pandemic for virutal BP students with details already sent to all block practice students via e-mail.
We have been adding as many digital school textbooks as we can. But most publishers are charging for very expensive annual fees by headcounts which we simply cannot afford.
– 很欣賞圖書館1樓的教科書藏書,對備課,實習都有幫助。
– 滿意library本年增加了不少新的教科書,
– suggest to have corner to introduce more about library new service and e-service. also, suggest to enhance the web-perform to make it more user friendly for routine service such as loan facility icon and ebook, newspaper icon so that we can easy to retrieve and search useful data.
– I really appreciate the collection of books and electronic resources.
– Very helpful on searching or borrowing inter library materials for students
– I find HKALL an excellent network of collection and user freindly.
– the library is very open and prompt in handing ‘purchase suggestions’, really appreciated!
– Good!
– very nice
– 非常满意
Commented noted with thanks.

Space and facilities

User’s CommentsLibrary’s Responses
1. More discussion rooms are recommended to be built for discussion with certain level of privacy.
2. Opening Hours – It is recommended to extend the service hour of 1/F to 7X24 or at least until 12 n.n. every day. Students can borrow book with smart borrowing machine themselves.
3. Photocopying Facilities – It is recommended to adjust (lowered) the charges of photocopiers. The Color printing fee is too expensive, and not comparable with printing meter charges (as per my understanding, color printing meter charge is just about $0.7/side (regardless of A3/A4). Future photocopiers are recommended to equipped with binding/ punching unit, to help booklet creation.
4. EI-Hub – The desk in EI-Hub is recommended to equip with computer and or Apple TV.
5. Discussion Area – It is recommended to replace defect “”whiteboard sticker”” and whiteboard marker, and re-organize the cable lines inside the discussion room.
6. Multimedia Equipment for loan – Insufficient equipment. It is recommended to increase the number and variety of equipment.
7. Future Classroom/ Mini Theatre – It i s recommended that students can borrow these facilities (maybe in three or five days) before the booking date, so that staff could be able to borrow in advance, and if these facilities are empty, students are able to use them.”
1. A total of 6 group discussion rooms (5 on 1/F and 1 on LP/F) are currently provided for student booking. Due to space and budget limitation, there is no viable option to build more group discussion rooms inside the Library without reducing the number of open discussion tables which are also in high demand.
2. The number of overnight users does not justify opening more floors on 24-hour basis which is both costly and not environmentally friendly. Users are encouraged to plan ahead and get the materials from the shelves or borrow the items during normal library opening hours instead of checking out these items during late night.
3. Library photocopying / printing services are running on a self-sustainable basis. All fees and charges are being reviewed every year and all cost factors including the cost of machine will be considered on top of running cost such as meter and paper charges. After a recent review, the colour photocopying / printing charges will be lowered in July 2020.
4. Comments noted and will be considered.
5. Please approach counter staff for replacement of whiteboard markers if necessary.
6. Comments noted and will be considered based on actual usage and budget available. Production equipment is also available for loan from OCIO and LTTC: https://www.lttc.eduhk.hk/?p=31141
7. Comments noted and the booking policy of Mini Theatre will be further reviewed. It is also our intention to open up the Future Classrooms for student access when no class is in session.”
– due to the COVID 19; i cant see any points that Library need to block 3/f for users to use it. Now, we need more spaces, all people are now squeezed to 2/f. I found that there are so crowded there. I think we need more spaces under this difficult time. But not to close part of the facilities.COVID-19 is a serious epidemic and we must take all necessary measures to protect both library users and library staff. A number of library facilities and areas have hence been closed for infection control during the peak of COVID-19 pandemic. With the improved situation in Hong Kong, most facilities and area, including 3/F of the Library, have been re-opened.
– 四樓/ 獨立空間不足,雖然位置很多,但空間設計不是很滿意,容易受打擾As indicated by the consistently high booking rate of Study Carrels on 4/F, there is a very high demand for quiet study space at the Library. If the Study Carrels are being converted to individual study rooms, we won’t be able to meet such high demand.
– 之前四樓個別椅子有問題,不知道現在是否修好或更換了。All chairs on 4/F have been replaced.
– 繁忙時間,有電腦的位置不足Users are advised to make advance booking of library facilities, including seating with computers. Based on the Library facilities booking statistics, seatings with computers, especially on G/F, are seldom fully booked even during peak seasons.
– 疫情期間能夠在保證距離的同時開放更多的電腦位置,因為鄰近final,圖書館的人員多過電腦位置。三樓原先電腦位置變成完全不開放,建議開放三樓電腦位置,並且在確保圈的請款下增建電腦位置。拜託了 唔該A number of library facilities and areas have been closed for infection control during the peak of COVID-19 pandemic in Hong Kong. With the improved situation in Hong Kong, most facilities and area, including 3/F of the Library, have been re-opened.
– 希望增加小組討論室的數量A total of 6 group discussion rooms (5 on 1/F and 1 on LP/F) are currently provided for student booking. Due to space and budget limitation, there is no viable option to build more group discussion rooms inside the Library without reducing the number of open discussion tables which are also in high demand.
– 如何能夠提供不同文化主題空間讓同學多善用圖書館空間討論功課就更理想
– Should be more spacious and inviting
Comments noted with thanks. Please feel free to contact us and let us know more details of your suggestions.
– 整體很滿意,另外衛生間的消毒液麻煩保潔員都裝滿,方便使用,又安全使用衛生間很重要。
– Please clean the ground floor toilets thoroughly
– thanks for the security team, especially those who have to stay outside during their duties. thanks for the janitors’ work during this period (COVID-19) of time. stay healthy and safe.
– More coffee to be provided.
– Coffee machine 很好,很貼心,不過是否可以提升咖啡品質?
– 可提供多些小食選擇和飲料,飲食區座位唔夠多
Comments noted with thanks and has been forwarded to Estates Office.
– dirty washroom and area
– Not clean enough.
– The toilet on G Floor has big cockroaches
Please approach counter staff for assistance if special attention is required.
– I think the lounge is a place need to be reconstructed. The capacity of the lounge is not enough. Some students may occupy the seat for a long time. But the sofa a rather long but only one person occupy it.We will continue to monitor the usage of the Lounge and may consider allowing users to make advance booking for highly-demanded areas (we have already assigned the high back benches at the Lounge as booking seats due to high demand).
Users are also encouraged to approach counter staff and let us know if there are users sleeping on the sofa or occupying multiple seats with their belongings
– 很多同學成團的霸占位置睡覺Comments noted with thanks.
In the future, please report the case to Counter staff for immediate action.
– 休息區增加一些小桌子會更好。因為座椅的數量足夠但桌子不夠多,學生只能將電腦放在自己身上。We are ordering notebook computer tables in the Lounge.
– maybe the library staff could pay more attention to the loud speaker in the library!Public announcements are made during the special condition of pandemic when our normal services were affected and extra health precaution measures are required. They are broadcasted on a need basis and at a minimal interval.
– Sometimes there are people who talk quite loudly in the quiet zones. Although discussion can be understood, and most people can bear some noises, but sometimes the voices of people are simply too loud, and they also slide their chairs to each others’ computer desks while engaging in heated discussions. I hope the library staff can tell them quietly to keep their voices lower or take their discussion to the 1st floor or the LP floor
– Please help to manage a quiet study environment.
– some students often make video calls loudly on groud floor,The quality of study is extremely affected.
Comments noted with thanks.
In the future, please report the case to Counter staff for immediate action.
– 影印機太貴 尤其彩色影印 與成本價落差極大Library photocopying / printing services are running on a self-sustainable basis. All fees and charges are being reviewed every year and all cost factors including the cost of machine will be considered on top of running cost such as meter and paper charges. After a recent review, the colour photocopying / printing charges will be lowered in July 2020.
– Please provide a bit more pick-up stations if possible.Comments noted with thanks and will be considered in future review based on the actual usage and needs of library users.
– The self-service borrowing machine sometimes can’t record all books in a pile and have no alert when we leave the library. It is better to instruct users to put books one by one on the machine. May consider to install a video cam in case there is any dispute.Comments noted with thanks.
Normally multiple books can be borrowed and returned at the Self-service Stations although some books could be more difficult to be detected due to technological constraints. Users can print a reciept of the books borrowed or returned using the Self-service Stations and make sure that there are no problems.
– 曾經在智能借書櫃臺自行借書,而機器在感應書目方面未如理想。例如一次打算借5本書,但機器難以一次感應所有書本,尤其嘗試借走一本封面為反光銀色的書本時,機器完全無法感應該書(書名:如何看香港藝術)。加上周圍沒有圖書館管理員的協助,實在令人感到無助。最後,只能放棄借取該書籍。Due to technical limitations of the hardware, sometimes users may need to borrow / return the books one by one, or spread open the book for better detection. We apologize for any inconvenience caused particularly when we could only provide limited services during the pandemic
– I think It is better to stick some guidance on some facilities so I will not be confused about how to use it.Comments noted with thanks.
Please feel free to contact us and let us know more details of your suggestions.
– 很欣賞那部紫外線消毒機,令人安心使用書本
– 書本消毒箱是非常好的設施
– 消毒要一直堅持做下去
– Spacious and nice seating arrangement
– The library is a great space
– Very Good, comfortable & good for study
– very nice after the renovation, and appreciated of the – continual improvements of the leaning space
– Very thoughtfully designed, except that there is not enough space for new books.
– 很好,不少空間如 7X24, 初創基地等翻新後,使用者可以更有效使用空間,唯部份桌上電腦轉為手提電腦後有些不便使用。增加了智能還書機和消毒機十分好。
– Thank you for making the library a clean and comfy place.
– 非常满意
– 很好
– Good (3 comments)
Comments noted with thanks.

Services and management

User’s CommentsLibrary’s Responses
– Poor management. Shame to you. What a reason library reject us to use library??? What a evidence Alumni will have COVID-19 virus???
What a HK education university Library not support HK school teacher???
– 雖然抗疫措施要嚴謹,但不應禁止校友會員使用圖書館。一來校友會員使用率不高,而校友專程到校使用有其實質需要 (尤其參閱資料進行研究、使用完備的電腦設施工作等)。故懇請盡快重開予校友使用 (而且校友不同學生和教職員,我們是須負年費的忠實用者)。
– 本人明白疫情期間的安排,希望圖書館能夠幫助向學校反映圖書館對教友的重要性,期望早日可取消該限制。
另外,本人已申請更新校友証接近3個月,但依然未有消息,最近亦致電詢問,但負責的女職員卻未能交待何時可更新校友証。即使暫時不能外借圖書,也可學習友校圖書館先提供login資料給校友使用網上資源吧。除了對負責校友証職員的處理方法太過保守及缺乏彈性外,对圖書館的服務均很滿意。
Allowing only students and staff to access the whole campus is a university-wide arrangement which is also adopted by most local universities for infection control. We are sorry for the inevitable inconvenience thus caused to our External Members, including Alumni. But health and safety of students and staff is our utmost concern which we will not compromise.
With the improvement of the COVID-21 situation, we are gradually resuming External Members’ access to the Library. We will extend the membership of our External Members for the period affected by campus access restriction, including Alumni holding our free Reader Cards. Details will be announced once available.
We have also resumed processing of card renewals and new card applications, and we are sorry for the earlier delay. We will inform applicants the access restriction and will only process the applications with their consent.
– Lib 趕 paper,download article, 借書 超級痛苦。
Counter 拉閘唔理。打電話 .等5分鐘先有人出來,企係閘咩咩咩,行出啲會中武肺咩!!
WhatsApp lib 求救,叫我自己睇XX user guide. Xx video..xXx咩咩咩
Covid 19. 舒服是 professor. Librarian. 痛苦是學生。
Since COVID-19 is a serious epidemic, we cannot take any risk and must use all necessary measures to protect both library users and library staff. During the peak of pandemic, we had already tried hard to maintain 40% to 60% manpower onsite at back office when most local university libraries were either completely closed or opened in limited hours without face-to-face counter services.
With library staff stationing at the back office of counter, the normal response time to a call for service should be very short. We apologize if there were particular incidents when our staff were fully occupied and causing users to wait for extended period of time.
Library counters have been re-opened in early May when the pandemic situation improved.
– 希望星期天圖書舘可以開放
– Suggest to open some areas on Sunday, especially during exam and handin period of assignments for those seeking for the studying place at weekend
– Discussion room should open on Sunday as some student will go back to school and discuss their project
With the improved COVID-19 situation, Sunday opening of MMW Library has been resumed in May.
– I hope to extend the opening hours of the library because there are many deadlines in April, I need to study in the library. Thank youThe Library opening hours have been shortened during the peak of the COVID-19 pandemic. However, MMW Library had extended opening hours to 10pm on weekdays since mid-February. Sunday opening was also resumed in early May.
– 希望紅色假期以可以開放1-4層During the Examination Opening Hours period, all floors of the Mong Man Wai Library are opened at least until midnight even on public holidays.
For public holidays during non-examination period, the number of users does not justify opening more floors which is both costly and not environmentally friendly.
– 現時開放區域過少和時間過短,給留校的同學帶來諸多不便Since COVID-19 is a serious epidemic, we cannot take any risk and must take all necessary measures to protect both library users and library staff, including closure of certain areas and reduction of seats.
We have also maintained opening hours up to 10pm on weekdays during the peak of pandemic while most other libraries were either closed or opened only until early evening.
With the improved situation, we have re-opened most facilities (with infection control and social distance implementation remain in effect) and mostly resumed normal opening hours in May 2020.
– 希望圖書館星期六及星期日安排時間開始,讓在職老師可以使用圖書館借書服務We were open on Saturday even during the peak of pandemic.
With the improved situation, Sunday opening of MMW Library has been resumed in early May.
– 有条件的话,希望可以延长图书馆某些区域的开放时间,谢谢
– the time of opening now is too short and unacceptable
– 有時早上830回校上課,想要提早 少少到圖書館借書,但是樓上尚未開放。如果可以8點15分便開放樓上使用,就更好了
Extension of opening hours on different floors will be considered in future review based on actual usage and needs of library users.
– 希望2-4樓可延長開放時間,希望有多些近期好書坊間推介,提升學習氣氛。冷氣和燈光應以溫馨柔和為主。改善找書途徑,加快搵書時間。Comments noted with thanks.
Extension of opening hours on different floors will be considered in future review based on actual usage and needs of library users.
Suggestion for book talks will be considered.
Lighting and air-conditioning inside the library needs to fulfill different requirements and needs, including visibility and preservation of library materials. We will constantly monitor the Library’s physical environment and make adjustments if necessary.
The Library’s “”LibMap”” mobile is the best tool for users to locate a particular item. However, we have to suspend its update during this summer as we are reorganizing all book collections inside MMW Library. LibMap will be updated once the book reorganization exercise is completed in late summer.
– 仍希望能有24小時開放的區域,希望2樓也可以24小時開放,因為有許多有用的書都在2樓。另外現在週日不開能否改成不設置座位,但是可開放全部樓層供學生借書?
– 即使在疫情期間,希望圖書館仍提供24小時開放的學習空間。而在假日亦希望開放圖書館,即使沒有職員「執書」,我想需要使用的同學不會介意。
A number of library facilities and areas have been closed for infection control during the peak of COVID-19 pandemic in Hong Kong. With the improved situation in Hong Kong, most facilities and areas have been re-opened, and 24-hour opening on G/F and LP/F, have been resumed.
– Extend the opening hours of all floors until 12 a.m. for the whole term time, especially for some final year students that need to do their honours project throughout the yearComments noted and will be considered based on the actual usage and need of students, as well as environmental concerns.
– 正常開放時間太短,一樓應考慮24小時開放。The number of overnight users does not justify opening more floors on 24-hour basis which is both costly and not environmentally friendly.
– 自助借還書,服務台,幾次都不是每本書都借到,出閘又嚮鐘聲,你們的同事問什麼事?我反應比她聽,話自助借書機有些壞,她們就作出不礼貌的樣子和回應We are sorry about your unpleasant experience and we have reminded counter staff to be polite to the users.
Normally multiple books can be borrowed and returned at the self-service stations although some books could be more difficult to be detected due to technical constraints. Users can print a reciept of the books borrowed or returned using the Self-service Stations and make sure that there are no dicrepancies.
– The staff are usually nice for help and consultation
– Great staff, I enjoy using the library.
– Library staffs are nice, and willing to help. Services provided are in high quality.
– 很好,職員均有問必答
– Staff are nice and enthusiastic.
– Good service and the library staffs are very polite and helpful
– Helpful and knowledgeable staffs with good follow-up and dedicated assistance
– Great service, thank you so much.
– 15分鐘, 5分鐘有閉館提示十分好. 圖書館服務,借還書, facilities booking 都會連電郵, 非常好
– appreciated holding different workshops for the staff, and have updates of how different counterparts are doing in the librarianship profession, and how that could faciliate the learning experience for all.
– 感謝圖書館於疫情期間的彈性還書安排,容許我們於校園復課後才歸還被催還的書籍。謝謝簡老師細心的電郵回覆及教導如果使用圖書館online resource
– Good (2 comments)
– thank you very much.
– The services are good.
– Very good
– very helpful. thank you.
– 好
– 很好
– 服務很好
– 非常满意
Comments noted with thanks.

Borrowing and related regulations

User’s CommentsLibrary’s Responses
– 最近因疫情借不了DVD ,有附件的書也借不了,可否在網上預早預約,管理員放進智能櫃讓我們可以借到?Please contact Circulation Counter staff at 29486658 or email libcir@eduhk.hk for assistance.
– can’t borrow and return DVD recentlyDuring the peak of COVID-19 pandemic in HK, library counters maintained services by call-for-service mode and users could call for assistance using the hotline numbers posted at the counters, including borrowing and returning DVD’s.
Counter services have resumed normal in early May.
– 疫情期间counter关闭,一些counter借阅的图书无法外借
– 可以告知疫情柜台关闭期间shipping的图书如何还书吗
During the peak of COVID-19 pandemic in HK, library counters maintained services by call-for-service mode and users could call for assistance using the hotline number posted at the counters, including borrowing and returning items that cannot be processed at the self-service stations. Counter services have resumed normal in early May.
– 小學教科書豐富,但排書好亂,經常找不到。尤其現在小學停課,想找補充練習,想找圖書館同事幫助教我找,卻找不到圖書館同事。明白各部門減少人手,但圖書館借還書台關閉,似沒有人上班。教科書好難係自助機借到,如打孔folder file式的練習薄每次都唔得。
希望圖書館可以打開借還書台,有一位同事上班,方面老師同學及部門同事。(我部門都是星期一至五有同事上班呀!)
希望圖書館考慮開番借還書台。謝謝!
Comments noted with thanks.
When the pandemic was reaching its peak in HK, our counters have remained open but operated on a call-for-service mode. We have put up signs at the counter to inform users that library staff were working at the back office with the phone number to call if they need help. It seemed to have run smoothly and many users have made use of this service. All counter services have resumed normal since early May.
– reopen the service counter as soon as possibleSince COVID-19 is a serious epidemic, we cannot take any risk and must take all necessary measures to protect both library users and library staff.
Library counters have been re-opened in early May when the pandemic situation improved.
– 在停課期間,未能及時聯絡職員處理借還圖書問題
Despite shortening of counter hours during the peak of COVID-20, users could send their enquiries to us by e-mail after office hours. As noted in our
Despite shortening of counter hours during the peak of COVID-20, users could send their enquiries to us by e-mail after office hours. As noted in our various announcements and pop-up message on the Library Website, users need not worry about extra overdue fines if they could not return borrowed items due to pandemic as all loan issues would be handled with flexibility.
– 因近日情況無法返校還書,導致書籍過期的情況,該如何處理?
– Please extend the book return deadline because the rest of the semester is online. Non local students who have borrowed books are unable to return them until the next semester.
– 希望疫情期間外借的相關條例能有所調整,如書借後放在宿舍,但如今無法回到宿舍也就無法歸還。
– I really appreciate that the library has extended the loan period during the last sem and this sem due to unforeseen reasons. However some students may still not return to Hong Kong in June to solely return books, can the loans be extended till one week after the beginning of next sem?
– 現時因疫情盡量避免外出,但圖書館系統並沒有因此延長借書期限,即強迫讀者回校還書,對讀者的健康構成一定程度的威脅。希望圖書館可採取措施,暫時無限期延長借書期限,直至復課為止。
We fully understand the situation and have made various announcements assuring users that all borrowed library items can be returned one week after classes start on campus tentatively in early September. Any overdue fines incurred during this period would be waived.
– 因疫情關係,無法自由外出,甚至遠至翻回大埔交還圖書,家人只能給去一些較近的地方。本人住在觀塘區,明白大埔有自助還書機和將軍澳教學中心還關閉當中,但將軍澳教學中心比大埔還近,希望管理人員或學校理解住得較遠的同學交還圖書的情況,如疫情還持續,無法去較遠的地區,該如何處理未交還的圖書問題,謝謝。We fully understand the situation and have made various announcements assuring users that all borrowed library items can be returned one week after classes start on campus tentatively in early September. Any overdue fines incurred during this period would be waived.
TKOSC Learning Commons was re-opened in April already.
– Allow auto-return in self-service machines for HKALL itemsAll HKALL items cannot be returned at self-service stations as they are not EdUHK Library items and not compatible with our Self-service Stations.
– 建議COVID時期可以預約書到將軍澳教學大樓With the improvement of COVID-19 situation in HK, Tseung Kwan O Study Centre Learning Commons was re-opened in mid-April.
– Would you please to postpone or extend the availability of student account of
– 適當延長本屆同學的帳號使用時間
Students must maintain their current student status in order to enjoy library privileges as a student. Unfortunately, extension of student status is under Library’s jurisdiction.
– fulltime 2019 fall masters? This year we really have difficulties in using library resources, hope you could kindly consider for us.Please approach library counter or contact us by e-mail or by phone and provide further details of your request.
– I ever borrow some books with a 7 day loan period limit and I think it is a comparatively short time to read.7-day loans are assigned for course readings as these items are usually in high demand by all students in the same class. Extending their loan period will reduce the number of students being able to get access to the reading materials.
– 外借有的書時間太短,并且無他人使用的時候,二次續借比較麻煩Certain items such as books in Reserve Collection are deliberately set to 7-day and non-renewable in order to enable more students to gain access to the course readings.
All renewable materials owned by EdUHK Library are automatically renewed by our library system. On the other hand, books borrowed from other libraries via HKALL must be renewed manually.
– 延長首次借書期限,自動續借系統可設計更清晰。We review the loan policy every year. But users should understand that any change that seems to benefit a user may cause inconvenience to other users under different circumstances. Since a book borrowed from the general collection can already be retained for up to 120 days by undergraduate students or up to 360 days by academic staff and postgraduate degree students, there is currently no plan to further extend the standard loan periods.
When users encounter any problem using the Self-service Stations or other library facilities, they are encouraged to approach counter staff for assistance.
– 可延長借書期限We review the loan policy every year. But users should understand that any change that seems to benefit a user may cause inconvenience to other users under different circumstances. Since a book borrowed from the general collection can already be retained for up to 120 days by undergraduate students or up to 360 days by academic staff and postgraduate degree students, there is currently no plan to further extend the standard loan periods.
– 書籍外借期限為7日實在太短,應延至14日。同一本書籍歸還後不能再借用的條例應當廢除,或設立新條例如同一本書籍歸還後5天內不能重覆借用。Certain items such as books in Reserve Collection are deliberately set to 7-day and non-renewable in order to enable more students to gain access to the course readings.
– 建議增加本科學生外借書目數量至八十本。Library loan policy is being reviewed every year and the loan quotas for staff and students were last increased in 2016. Based on actual usage, there is no need to further increase the loan quota for undergraduate students.
– Regulation 4.9.1 is not fair, the processing fee is too high. It is recommended that the processing fee shall be capped in 15% of the replacement cost or at most $80, whichever is lower.The processing fee of $80 has not been increased ever since it was introduced some 20 years ago. In fact it could barely cover the actual staffing and other material costs for replacing a lost item, which the Library did not have to spend if the item were not lost or damaged by the borrower.
– Please consider sending SMS/email reminders to users AFTER putting the books into the self-collecting box.Comments noted with thanks. The Library system indeed can send out an e-mail to the user after a book is returned, but the user will receive one e-mail for every book he or she returns. Since users may find it annoying to receive 20 e-mails from the Library if he/she has put 21 books into the Smart Book Return, we decided to disable this e-mail alert function.
– 外借數量已很足夠
– The terms of loan and refund are reasonable.
– Very grateful to have auto-borrowing system which I do not need to worry about the due date
– 圖書館幫忙自肋續借書的服務很好﹗
– Fine.
– Good
– Good & Clear
– 很好
– 非常满意
Comments noted with thanks.

Tseung Kwan O Study Centre Learning Commons

User’s CommentsLibrary’s Responses
– 希望可以增加多些藏書量,以及更換電腦。增加了智能還書機和消毒機十分好。
– 電腦較舊與慢
Comments noted with thanks.
All public PC’s at different areas of the Library are being replaced or upgraded on a 3 to 5-year cycle. Public PCs at Tseung Kwan O Study Centre Learning Commons are scheduled for replacement in the coming 2020/21 academic year.
– 疫情至今,將軍澳圖書館一直關門,致電查詢何時重開,職員說不知道。究竟關閉原因,職員稱不知道。再問校友圖書館證者權利,職員答不知道。請貴處圖書館長回答,是不知道焉!Closing the TKOSC Learning Commons was a temporary arrangement to minimize risk of infection during COVID-19 pandemic. Allowing only students and staff to access the whole campus is a university-wide arrangement which is also adopted by most local universities for infection control. We are sorry for the inevitable inconvenience thus caused to our External Members, including Alumni. But health and safety of students and staff is our utmost concern which we will not compromise.
As nobody could foresee the development of epidemic, we could only assess the situation week by week and could not give any concrete answers on re-opening or resumption of services. With the improvement of the COVID-19 situation, we are gradually resuming External Members’ access to the Library. We will extend the membership of our External Members for the period affected by campus access restriction, including Alumni holding our free Reader Cards. Details will be announced once available.
– 若在停課期間,將軍澳中心的圖書館能偶爾開放更好(例如:每星期開放1日),能放便東九龍區、港島區的學生使用。
– 希望能夠開放,因為大埔太不方便了。
With the improvement of COVID-20 situation in HK, the Tseung Kwan O Study Centre Learning Commons has been re-opened in mid-April.
– 非常满意
– Very caring.
Comments noted with thanks.

Others

User’s CommentsLibrary’s Responses
– 空调温度较低A lower temperature is required for preservation of library materials. The current temperature is already higher than international standard and we have found a large number of molded books most likely because of the higher than standard temperature.
– 希望WWM Library 也可以支持香港公共圖書館旳兒童及青少年閱讀計劃, 幫忙在紀録冊上蓋印, 以證明有關閱讀, 讓在WWM借閱的圖書也受認證, 因為公共圖書館並不認證在其他圖書館借閱的圖書, 他們要求必須由擁有該圖書的圖書館認證, 正如他們接受由學校認證的學校圖書一樣。謝謝!Comments noted with thanks.
Due to manpower consideration and service priorities, there is currently no plan for us to support the Reading Programme for Children and Youth organized by the HK Public Library and verify the reading and borrowing records of young readers.
– Pls do have some professional able to understand broad accents of English, cross-cultural aspects of library services towards expanding the internationalizing the university.Comments noted with thanks and we shall try our best to accommodate diversified needs of users with different cultural background.
– 舉辦更多學習閱讀方法的講座,多些宣傳圖書館的設施和好書推介,營造更多自學風氣。
– The design and quality of the library virtual tour is very creative, I demonstrated it to a class of research students who can not visit our campus in person, they are impressed!
Comments noted with thanks.
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