Total 133 written comments received.
Breakdown by below categories
- Collection: 22 (16.5%)
- Compliments: 7 (5.3%)
- Environment: 15 (11.3%)
- Facilities: 35 (26.3%)
- Public Area Management: 14 (10.5%)
- Services: 40 (30.1%)
Remarks: Users’ comments are transcribed without editing
|User’s comments||Library’s responses|
|– 教育類藏書很多很好||Comments noted with thanks.|
|– 電子期刊不足夠，而且有一些關於期刊的資料不準確(例如：期數、或上旬寫成下旬等等)||Comments noted with thanks. Over the years, we have been rapidly expanding our electronic resources. We have also been an active participant in various local and regional e-book and e-journal consortia, enabling us to attain continuous growth in our electronic collection cost-effectively. As of June 2015, the Library has subscribed to 195 databases, 52,740 e-journals titles and 664,390 e-books.|
We encourage users to contact the Library Information Counter or Academic and Learning Support Services colleagues (2948 6653 / firstname.lastname@example.org) directly and provide concrete examples so that we may find out how to enhance the search results and to follow up with the vendor on improving the accuracy of the data.
|Comment noted. Most of the proposed items are available for public access in various academic / public libraries in HK. In view of the high cost and availability, we do not have plans to purchase them for the moment.|
– Please contribute greatly on improving Serials collection, Electronic Journals, Electronic Books up to University standard/level to support teacher and student research activities. We are far behind comparing with any local universities on these library facilities.
|Comment noted and will be followed up.|
The Library has implemented an e-priority policy under which a higher priority is given to acquiring electronic books and electronic journals than print ones. Priority will also be given to materials related to academic programmes.
All HKIEd students and staff are also welcome to make specific purchase suggestions to the Library by using the Online Recommendation Form at the Library Website: http://www.lib.ied.edu.hk/recommend/
|– 書籍年份太舊||According to our records, over 60% of library materials were published after 2000. Recently we have implemented an e-priority policy under which electronic copies will be acquired whenever appropriate. Please check Library Catalog, as many titles published in the past few years are available in electronic format.|
|– There is too little journals/articles available on the library website. Also, sometimes I find only the journal name on the website but cannot get access to it. (The link is not accessible)||Students are encouraged to make use of the Library subscribed databases and the “EdLINK” function to check whether online access to the full text is available. In addition, students can also request electronic copies of articles not available in our library through the Document Delivery Service.|
Please contact the Information Counter for assistance if necessary
|– I see the need to increase the amount of e-Journals and assess to articles online, maybe increase subscription or joint with other institutes in HK.|
|Comments noted. Library users are also welcome to make specific purchase suggestions to the Library by using the Online Recommendation Form at http://www.lib.ied.edu.hk/recommend/|
|– 應購入更多電子資源||Both staff and students are encouraged to send specific recommendations, including databases, e-books and e-journals, to the Library any time. We shall evaluate the product and arrange for trial testing. Cost, benefits and quality of the product, as well as user needs and feedback and all other factors will be thoroughly considered before we make the purchase / subscription priority and decisions.|
|– As a research staff, it is always very difficult to search and read the jounal freely searched. I do think that the library should purchase more copy right of the jounal to faciliatate the research development and knowledge transfer . The HKIED ILL system somehow is too slow in response as researcher would like to read the searched journal paper immediately. This slows down the resarch output definitely.||The Library will continue to evaluate the electronic resources subscribed by the Library.|
– The order time for recommended book is too long.
|Library materials recommended by users will be considered accordingly to the Library’s collection development policies. Priority will be given to materials related to academic programmes. Also, some publications may require longer time for sourcing and ordering.|
|User’s comments||Library’s responses|
|– I am grateful for the excellent service provided by the library and its staff; thank you very much indeed and keep it up …||Comment noted with thanks. We shall provide proper training to ensure the service quality of counter staff.|
|– You are doing fine; keep up the good work!|
– The Library is doing a wonderful job overall. Keep up the good work.
– Thank you for providing a wonderful service, I am proud of our library holdings and services.
– Providing professional and high quality SERVICE and assistance. Thanks.
|Comments noted with thanks.|
|User’s comments||Library’s responses|
– 自修室清潔情況很差，椅子很多時是破的或有積，枱面及keyboard 經常鋪滿塵埃。是定期有人清潔的嗎？
|Cleaners do the cleaning every morning. However, if the seats are being occupied by users during the cleaning period and the cleaners do not want to disturb the users. Thus, some seats could not be cleaned from time to time.|
Users may report to library counters anytime for assistance.
|– TOILETS R CLEAn. GOOD||Comment noted with thanks.|
B. 學生及外來人員圖書館（非學生和工程人員）內，包括7*24 內隨意聊天，在自習區討論，接電話，吃東西打擾到其他同學學習。
– Users in the library are always noisy.
|Comments noted and we have arranged regular patrols of the Library.|
Library staff will warn users who are found making noise inside the Library. However, maintaining a quiet study area will require cooperation and self-discipline of all library users. When assistance is needed, users can contact Library Staff immediately so that appropriate action can be taken. Library Management Committee has also endorsed related amendments to the Library Regulations (effective 1 July 2015) for better management of library facilities.
Long-term acoustic improvement will also be implemented in Phase 3 of the MMW Library Spatial Reorganization Project, and shall be completed in September 2015.
– the clean staff or other staff working in library, always crazily talking very loud, but library should be a quiet place for study. also, students should be reminded to be quiet in some restricted talking area.
|Comments noted and have been followed up.|
|– Can the staff in the library be more quite when they work? I have no idea why they speak so loud in the library. They make so much noise also. Is that the reason they neglect people who talk in the library?|
If this is not the noisiest library in the world, it must be one of the noisiest libraries in the world.
|Comments noted and will be followed up.|
|– Split up the computers and study spaces; move them away from the stairs. This will reduce noise from foot traffic and group activities. Introduce a signboard, similar to car parks, that shows workspace availability||Comment noted. Long-term acoustic improvement and zoning for different levels of activities will be implemented in the MMW Library Spatial Reorganization Project.|
|Comments noted. Enhancement of air-conditioning is included in the Spatial Reorganization Project.|
|User’s comments||Library’s responses|
|– 增設熱水機後很方便！||Comment noted with thanks.|
|– 建議在7×24增設彩色影印機，更加方便學生做完功課後列印交功課，因為ITS的電腦十分緩慢和殘舊，當有較多圖片要彩色影印交作品時，往往電腦都會發生故障和一直停留在同一畫面，但7×24的電腦質素比較高，相信列印效果會更佳。 另外，整個圖書館只有二樓一部彩色影印機，數量不足，加上它的列印質素很差，往往等了超過15分鐘都未連接到要列印的檔案，阻礙交功課進度，建議查出其未能連接的原因。|
而地下print N Go的列印機亦再出現問題，一時故障，印出來的功課有些字體被無故變粗，紙張上更出現一點一點的墨水，本人對其列印質素實在感到十分失望⋯
|Comments noted and will be followed up. Replacements of new copiers are arranged in regular interval every year. Maintenance will be arranged immediately whenever a photocopier is out of order.|
|– 推出更多便于使用的措施||Comment noted.|
|– 四樓播新聞的電視為何消失了？||Will be set up again on G/F.|
|– No nearby female toilet around 7*24 learning center after the main library closed !||The nearest female toilets are located at B4 and D1. When the renovation is completed, the whole G/F, including the two toilets, will operate on a 24-hour basis.|
|– 蒙伟民图书馆LP层出口多次无法通过，建议日常注意维护。图书馆内，冷气过冷。另，能否于1/F及以上楼层标注用电脑打印的方法。||Library users are welcome to contact library counters whenever they encounter any problems.|
|– The tables are not high enough.|
– 7*24 可不可以添加多點高桌子，像現在7*24 那些圓桌子。靠窗的那些沙發和桌子太矮了，沙發和桌子沒有高低差，看書做作業的時候就要俯著身子，很累耶。再者，在7*24的同學一般都是學習做作業，這樣的沙發和桌子很不適合啊。這樣的沙發桌子適合放在高樓層，讓同學看書的時候坐。
|Sofas and coffee tables in the Library are set up for casual reading purposes. The Library and the Estates Office are studying other furniture which is more suitable for notebook users.|
|– 希望可以多開放一點不需要電腦較為封閉舒適的7*24小時區域，比如像圖書館4樓。||Comment noted.|
|– 7×24電腦的電視接收不良及頻道太少，對讀者不便。||Digital TV tuners have been installed in PCs at the 7 x 24 Learning Centre.|
|– 7*24规模可适当扩大，影印服务可适当降价。||Comments noted. After the completion of the MMW Library Spatial Reorganization Project, we shall be able to expand 24-hour service to the whole G/F, as well as to 1/F and beyond if necessary.|
|– I always use the computer service of 7 x 24 Learning, there are so many headphones being unworkable, please fix them. Thank you.||Due to high usage rates, especially at the 7 x 24 Learning Centre, some computing facilities may break down from time to time. Users are encouraged to contact us for all problems with computing facilities or faulty equipment. We shall fix or replace them as best as we can.|
|– 1. The number of the computer in the library is not enough.|
2. The hardwares of the computers should be upgraded.
– place more computer
– upgrade computer software and hardware
|Over 200 PCs are set up inside the Library, and they are updated according to a 4-year cycle, i.e. around 60 new PCs will have to be acquired every year.|
|– Wifi connection is extremely bad in 3/F, 4/F and LP section.|
– WiFi is quite weak and unsmooth!!
|There may be a physical constraint as Wi-Fi signal may be blocked or interfered by library bookshelves which are made of steel. Nevertheless, our Systems colleagues will monitor the situation and report to OCIO whenever there is problem with the network.|
|– 輪候print and go的時間過長，print and go 電腦不足||We will review the availability and arrangement of Print-N-Go workstations with OCIO in the MMW Library Spatial Reorganization Project.|
|– Please upgrade or buy a new photocopier to replace the one which is farther away from the entrance on the ground floor in MMW Library, NOT the one in 7X24.||The Library in fact always purchases the latest model of photocopiers centrally selected by the Institute. However, the model will change every year whenever the Institute issued a new tender.|
|– Install more computers in the library and install more print-and-go printers.|
– The colour photocopier on the 2/F is often out of order, but nobody discovers that. It is not enough to have only one colour photocopier in the library. Also, the scanners on the 1/F and 2/F sometimes do not function properly but nobody reports that to the librarians. Finally, I find that some users are not considerate enough. They are not using the scanners but they still use the PCs connected with the scanners (i.e. the PCs near the staircases on the 1/F and 2/F). Maybe some notices should be posted to remind the users.
– Please get improvement on quality and quantity of printing services. How come printers are often out of order and cause inconvenience to me seriously.
– 印野只能在G/F, 不太方便
|Comments noted. There are over 200 computers and more than 20 notebooks on loan at the counters and we will review the situation from time to time. Although computers in certain popular areas such as the 7 x 24 Learning Centre are highly used most of the time, users often can find idled computers in other areas of the Library.|
Currently there are over 20 printer/copiers available at the MMW Library. We shall keep monitoring the usage and condition of the machines and add or replace them as appropriate. About 1/5 of the machines are already 3-in-1 machines equipped with network scanning functions. We shall consider further increasing the number of machines with scanning function when old machines are being replaced.
We will review the availability and arrangement of Print-N-Go workstations with OCIO in the MMW Library Spatial Reorganization Project.
|– It is suggested to provide more printing quota for students.||Printing quota is assigned by OCIO.|
|– 釘書機問題：圖書館服務台和Its都有可以訂20張紙以上大釘書機，但是，圖書館10點關門，ITS 6點半關門，那就是說，10點以後學生用不到這種釘書機。||Comment noted. 24-hour service will be provided once the Spatial Reorganization Project is completed.|
|– 四樓自修室環境不錯，但座位太少||There are 62 study carrels available. According to our usage report, usually only 20% of carrels are being used.|
|– 四樓自修室的環境優美寧靜，提供舒適的個人空間，非常好。||Comment noted with thanks.|
|– 自修室太少，亦因冷氣粳而十分通聲，希望可改善這兩個問題。||Comments noted. The enhancement of the air-conditioning is included in the Spatial Reorganization Project.|
|– 自修室是很重要而且很好用的圖書館資源，如有機會，圖書館或應增加自修室。因為一到考試前夕，想用自修室的人士必須在每夜的凌晨十二時準時登入圖書館的預約網頁，並要於一分鐘之內完成預約，否則便會預約不到，而且預約的更不是明天的房間，而是下星期同一天的房間，可見自修室嚴重供不應求的情況。||The 62 Study Carrels in the Research Commons have been set up to replace the existing 25 Study Rooms located on 1/F and 2/F. These 25 Study Rooms will only be available for booking via the Institute’s iBooking system until they are demolished in the second half of 2015.|
|All-in-one computers have been installed at 20 study carrels.|
|– 可增設更多間學生討論室,容納2-4人,方便討論功課||Comment noted and will be taken into consideration.|
|Comments noted. We will continue to work with the Study Centre Office and Estates Office to improve library services at TKOSC.|
Public Area Management
|User’s comments||Library’s responses|
|– Adults should take care of the child users in the library.|
|Comments noted and we have arranged regular patrols of the Library. Library Staff will warn users who are found making noise inside the Library.|
However, maintaining a quiet study area will require cooperation and self-discipline of all library users. When assistance is needed, users can contact Library Staff immediately so that appropriate action can be taken. Library Regulations have also been revised for better management of library facilities.
|– 圖書館可以設立一個小飲食空間，讓同學能夠稍作休息時不用特地離開圖書館空間。||A breakout area will be set up in the last phase of renovation on the G/F where light refreshment will be allowed.|
– 7*24 座位比較少,而且用書籍或者私人物品占位子的比例太大了!~~
– 有時候 7×24研習中心24點後人會很多導致座位不足，希望可以多開放一小塊區域
– Please arrange some staff to seriously deal with those students who have left their belongings for a long time but not using the computers in 7×24. Thank you.
|Comments noted and will be followed up. While our staff will conduct more regular patrol, users’ cooperation and self-discipline are also required. Please inform Library Staff immediately so that appropriate action can be taken. As mentioned earlier, Library Management Committee has also endorsed related amendments to the Library Regulations for better management of library facilities.|
2. 建議考試period 圖書館全層開放，延長至凌晨03.00點。 借還書檯可以於正常時間關閉。
|Comments noted. After the completion of the MMW Library Spatial Reorganization Project, we shall be able to expand 24-hour service to the whole G/F, as well as to 1/F and beyond if necessary.|
|– 7*24 的座位太少了，有些时候想比较晚的时候在学校学习，就没有位置了，学校的其他地方没有这么安静的环境了，很不方便。图书馆因增设开放时间更长的地方和座位。||The 7 x 24 Learning Centre will be expanded and the number of computers will be increased after the Spatial Reorganization Project is completed.|
|– 將軍澳圖書館職員應該積極少少，主動要求使用者保持安靜。職員往往不要會大聲談話的使用者||Comment noted with thanks. We shall provide proper training to ensure the service quality of counter staff.|
|– 將軍澳教學中心學習共享館藏，學生經常大聲討論，但工作人員毫不理會||Comment noted. We will monitor the noise level more closely and will take action accordingly. We are also working with the Study Centre Office and the Estates Office on improving the acoustics of the TKOSC LCs. However, users’ cooperation and self-discipline are still required in maintaining a quiet reading environment.|
|User’s comments||Library’s responses|
|– The ILLiad service is more efficient and helpful than the relevant unit in CUHK libraries in general. But I think if ILLiad can expand the range of service, such as helping research colleagues obtain local or overseas multi-media resources (with charge if necessary), than it will be excellent.||Comments noted.|
|– The interlibrary loan services are excellent and all collegues in that section should be credited.||Comments noted with thanks.|
|– to organize more diff sorts of lib courses, such as NVivo (I cannot learn it from no dept, even in ITS courses)||Students may express their needs to their lecturers. Software instruction is beyond library’s expertise.|
|– Better instructions for using the various printers throughout the school, as each seem to require different procedures.||Instructions to network scanning are usually posted on the wall or column near the 3-in-1 photocopier / printer / scanner. Users are welcome to contact counter staff for assistance as well.|
|– 我是就讀教育輔導碩士課程的學生，平日在九龍真光學校讀書，有時預約了圖書，到可在教院取的時候，可能只有數天時間內要取，有時會錯過了取書時間。想問一下，能否把預約的書可在真光學校取？或把預約的書的取書日延長一點？因我知道真光也有個還書箱的，所以想建議預約書也能否在真光取？謝謝。||This suggestion is under consideration.|
|– 1. Self-service machine for returning or borrowing books.|
2. Renew should be allowed in the on-line system after due date (as what HKU does).
3. Fine generated after first three days of overdue should be waive (as what HKU does).
| Comments noted. |
1. Two Self-service Borrowing Stations are installed on G/F of the Mong Man Wai Library and in the Tseung Kwan O Study Centre Learning Commons.
2. Renewal for the overdue items would not be considered in this stage due to technical restriction. We will revisit this when the new library system is installed.
3. Borrowers should return their loans on or before the due dates and overdue fines are introduced to discourage any late return of items. Moreover, a courtesy notice will be emailed to alert users 3 days before the loan due date.
|– 如果圖書館設有自助借書機/站，會更方便快捷。就算circulation counter放工後，同學仍可借書。||Comments noted. Two Self-service Borrowing Stations are installed on G/F of the Mong Man Wai Library and in the Tseung Kwan O Study Centre Learning Commons. HKIEd Staff, Students and Library External Members holding “IEdSmart” Staff Cards, Student Cards or Library Borrower Cards can check out library materials quickly and easily by themselves.|
|– 應該要吸還書日期印，方便讀者。||Borrowers can check and monitor the latest due dates under their own circulation records on the Library Website. Students are also encouraged to register for the SMS Alert Services so that they can receive courtesy notices on their mobile phones.|
|– 上次到圖書館替別人拿預約了的書, 職員強硬表示不能替我辦理這行為, 我明白這跟私隱及安全有關, 但當我能把書目資料及學生證本人的資料說出時, 是否該讓我辦理？因為我的朋友有要事未能回校, 到她有空的時候, 圖書館已經關門, 是否能讓學生在安全情況(能把書目資料及學生證本人的資料說出時), 酌情處理這些事宜？希望圖書館服務能夠更近人情, 謝。||For the benefit of our users, we cannot accept someone verbally claiming to represent a user without any proper proof or authorization.|
|– BOOK左係將軍澳既書,但問返都一直話本書未到~!||Please report the case to the Circulation Counter for follow up.|
|– I suggest to increase the loan quotas from 40 to 50 for staff. Thanks. |
|Comments noted and will be taken into considerations.|
|– 圖書館借書還書沒有單據證明！明明是已歸還的書籍，只因為系統沒有記錄，學生無法證明已歸還，被迫交罰款！！！||Students are reminded to check their circulation record.|
|– 九龍塘還書應延長開放，方便讀者。||The opening hours of KTSSC are in line with the school days.|
|– 希望把四樓的開放時間變成24小時,因7×24常常沒有空位.另外衞生方面希望有改善,例如自修位,討論室等,以及電腦的鍵盤. 星期六日及公眾假期的開放時間太短,希望可與平日一樣開至十時.另外建議圖書館把考試的開放時間提早, 因為很多課程已在 exam period 前已開始考試,但圖書館當時仍維持正常開放時間, 同學都不能在圖書館長時間溫習 |
|Comment noted. The 7 x 24 Learning Centre will be expanded and the number of computers will be increased after the Spatial Reorganization Project is completed.|
|– 借書服務時間應該加長，可以延長服務時間，提供有限度服務，有限度服務只需保持圖書館開放以供學生借書。伸長服務台y運作時間應不用太多資源，人力資源可考慮iwork學生helpers.||Students can use the self-check machine to borrow books after the counter closed.|
|The Recall System is in place to speed up the circulation of seasonally high demand items, and is a common practice in local university libraries. It is a fair system as all students and staff will have the right to recall any items already on loan, and have chances to have their loan items being recalled by other users. Students can also make use of the Library’s HKALL and Inter-Library Loan services to request for books not available in the Library from the other seven UGC libraries.|
|– Single study room can be booked on-line for a month period.||Comment noted. The study carrels in the Research Commons are going to replace the existing 25 study rooms.|
|– 學生討論室經常有學生離開很久而空了房間,但職員沒有及時跟進,重開給別的學生用||Comment noted. In order to ensure effective use of resources, booking will be cancelled by Library Staff if a room has not been checked in within the compulsory check-in time. The room will then be released for booking by other users within that timeslot. Users can contact the Circulation Counter for assistance.|
|– Study room/discussion room最近經常已book但開不了門（準時使用），必須要親自走到地下櫃枱再走上自修室才能開門，使用其間不能離開房間，否則門不能重開，令我造成許多不便，請盡快改善。||Comment noted and follow up action will be taken.|
book 小組討論室程序太點複雜和不太人性化(e.g. 一定要人齊才能開到討論室，但有時同學居住較近，或有急事趕不到準時回校，同組book了討論室的同學就只能放棄使用)
|Comments noted and the number of quiet study spaces will be increased substantially after the Spatial Reorganization Project is completed in the future.|
|– student study room既門鎖，當同學離開後，會大約15秒才自動鎖上。|
|The current iBooking system will be replaced by the in-house booking system after the Spatial Reorganization Project is completed.|
| In order to ensure effective use of resources, booking will be cancelled by Library staff if a room has not been checked in within the compulsory check-in time. The room will then be released for booking by other users within that timeslot. |
Nevertheless, the existing 25 study rooms will be demolished in the second half of 2015. Students are encouraged to use the study carrels on 4/F for private study.
|Comment noted. All library materials are classified and arranged by “Library of Congress Classification” which is widely used by university libraries. We will try to accommodate needs of different user groups. But please also understand that unlike a departmental resource room which focuses only on a particular subject area, it is impractical for us to set up “corners” for each and every single subject inside the Library.|
|– Textbooks in the Central Teaching Resources collection (3rd fl) are not well maintained. Some look very shabby and the most updated textbooks are often not found.||Comment noted. Users may approach our counter staff when they have difficulties in locating the materials.|
|– 新增短訊提示還書的服務很好。||Comment noted with thanks.|
|– 有個男職員好好人，佢係經常坐係諮詢服務台，而且經常係F/1電腦房搞library workshop，[personal description removed]！佢好在好仔細咁為學生解答問題，好nice，好欣賞佢咁有耐性!! 🙂||Comments noted with thanks.|
|– 工作人員的態度不十分友善，尤其在我們需要他們幫忙找書時。 |
– 请咨询服务台的女员工（[personal description removed]）注意对待询问者的态度！工作时打电话，无视咨询者！另外，请4楼一名[personal description removed]男员工也注意一下态度！学生在4楼遇到问题向他求助，他假装没看见！
|Comments noted with thanks. We shall provide proper training to ensure the service quality of counter staff.|
|– 特別生氣於有不少的教參及練習都被人塗寫過，嚴重影響下一個借閱人使用，希望圖書館在還書時，能檢查借書狀況，減少同學借了書後在上邊塗寫的情況，本人對身為大學生的人在公共圖書上塗寫的缺德行為十分不滿！！！！！！ |
– teaching material always being written, maybe the stuff can check before and after lending the material to see whether which student have such irresponsible behavior
|Comments noted and will be followed up. Users may report to our counter staff if they found that repairing is required for a library item.|