Library Zoom: Virtual Helpdesk

Library Zoom Virtual Helpdesk, an information service: our professional librarians will provide more detailed explanation and step-by-step guidance by sharing with you their computer screen live.

How to use

Click the Start Now button below and follow the instructions to get started.

Who can use it

EdUHK staff and students

Hardware & software requirements

Please read the  Zoom User Guide provided by OCIO and install the Zoom desktop client or Zoom mobile app if you haven’t done so already.  Please also test your computer or device audio prior to connection.

Service Hours

Monday – Friday (except public holidays):  2 pm – 5 pm

Waiting Room

After connected, you will first be placed at the Waiting Room and served as soon as a professional librarian becomes available.

Notes:  Recording will not be made during your enquiry.  Please read EdUHK Library’s Privacy Policy Statement and Personal Information Collection Statement before using the service.

Use Restriction of Directory Information

The contact information provided on this website is not intended for direct marketing activities as well as dissemination or circulation of unsolicited publicity or advertising material. Advertisers should not use the information to promote their products or services. The information should not be transferred for commercial gains either.

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