Space and facilities
| User’s comments | Library’s Responses |
|---|---|
| Comfortable but the temperature of air conditioning is too low | Air temperature and quality is regularly monitored by Estates Office. Users are also welcome to report any specific problems to counter staff for immediate follow up. To improve the air circulation on 1/F to 4/F, the Library has requested the Estate Office to activate the air conditioning daily at 7:30 AM, and this process is currently underway. |
| 空間不夠，特別是休息的空間。1樓discussion room的空調沒辦法自己調整。discussion booth 空氣太悶，衛生條件不夠好。 | |
| 溫習間不通風 | |
| The air conditioning temperature on the 3rd floor is a bit high, it feels a bit hot | |
| - G/F lounge temperature is a bit too cold - G/F lounge lighting is too cold/white/blue. Could be made warmer. |
|
| 空调温度可以稍微提高一点 有点冷 | |
| 對於一些休息區域的空調可以適當調整 | |
| 大埔圖書館地下冷氣太大 | |
| 圖書館空調太冷，強烈建議調高溫度 | |
| the temperature in summer is a little bit low | |
| The air conditioner is set too low, it's so cold on the G floor | |
| 有點侷促 | |
| 圖書館空調太冷，強烈建議調高溫度 | |
| 需要改善图书馆1楼的空气质量 | |
| 一楼的空调换气系统要更强一点 人多会很闷 | |
| 圖書館空調太冷，強烈建議調高溫度 | |
| 希望多一些 sound booth和多一些啡色的沙發凳子（在G層） | Due to physical space restriction and the need to cater for different library use requirements, currently there is no room to set up more Discussion Booths and furniture on G/F. |
| more discussion booth please | On top of the 5 Group Discussion Rooms on 1/F, Meeting Room on LP/F and 27 Discussion Tables on 1/F, we have already added some bigger Discussion Booths and increased the total number of Discussion Booths from 4 to 9 in 2024. Due to current physical space restriction and the need to cater for different library use requirements, it is difficult to further install new Discussion Booths. However, two new discussion areas providing additional discussion tables will set up on 1/F and 2/F respectively. |
| 希望加入更多讨论间 | |
| 增加可以说话的个人自习室的位置 | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. |
| 希望可以多些study booth | |
| More study booth/discussion booth needed. | |
| Add a new launch booth to promote latest publications | EdUHK colleagues and students are welcome to check our "New Materials" list at https://www.lib.eduhk.hk/new-materials |
| There is a high need to conduct zoom meetings and lessons, there seems to be no dedicated space after 10 pm to do so, or even during the day. Ass most of the areas of the library are quiet and the first floor is too noisy to have a zoom meeting, maybe there shoulbve be booths? | EdUHK academic staff and students may consider to book one of the 4 Study Booths on 1/F of Mong Man Wai Library for Zoom meeting during our opening hours. In addition, eligible users may also use the SEN Study Rooms/Faculty Reading Rooms on 1/F as well. Meanwhile, 54 Study Booths will be installed on 4/F in this summer, which can also be used for Zooming meeting. |
| 开設更多完間 | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. |
| Hope to have more study booth or discussion room. | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. Two new discussion areas providing additional discussion tables will set up on 1/F and 2/F respectively. |
| 自修桌有时一位难求 | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. In addition, more open-type study places will be added on G/F, 2/F and 3/F. |
| 增加多些獨立booth | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. |
| 请提供更多个人自习位置 | |
| Better sound insulation for study booths | |
| 給出更多個人空間 | |
| are you serious about the size of the study booth and the table inside? | While we will try setting up as many Study Booths as possible to meet users' needs as raised repeatedly in their responses to this survey, we will ensure that space and table inside each Study Booth are of reasonable dimensions. |
| 1楼的Study booth 这样的小亭子非常好，但只有四个，经常预约不到。 | 54 new Study Booths will be set up in Research Commons on 4/F this summer. |
| more personal space for interview | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. |
| 更多隔音自修間開放給單人預約使用以滿足online meeting和consultation需求 | |
| more personal spaces | |
| 多一兩間Study Booths | |
| more discussion booths plz | On top of the 5 Group Discussion Rooms on 1/F, Meeting Room on LP/F and 27 Discussion Tables on 1/F, we have already added some bigger Discussion Booths and increased the total number of Discussion Booths from 4 to 9 in 2024. Due to current physical space restriction and the need to cater for different library use requirements, it is difficult to further install new Discussion Booths. However, two new discussion areas providing additional discussion tables will be set up on 1/F and 2/F respectively. |
| 需檢查圖書館的充電器是否都可行 | Library facilities, including power sockets and charging facilities, are being checked on regular basis and followed up as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| more charger spots on computer desks, e.g. seats like S50 and those with single monitors | Comments noted. We are replacing library furnitures in different areas. Many old tables will be upgraded and power sockets will be in place. |
| 1F充电桩充不了 | Comments noted. Follow-up actions have been completed, and the problematic wiring has been replaced. |
| 三樓自修室內有插座充唔到電 | Since there is no study room on the third floor and no charging facilities are provided in the Language Lab, please contact us at 29486653 or email libinfo@eduhk.hk and provide additional details for our further investigation. |
| 是否可以用机器外借 | Self-service Stations are available on G/F of Mong Man Wai Library and Tseung Kwan O Study Centre Library. Please check https://www.lib.eduhk.hk/facilities-equipment/self-service-stations and https://youtu.be/V2Ub0yy-L3Y for further information. Users may also borrow books directly with their mobile phones by using the EdU Library mobile app (https://edulib.me/app). Please check https://www.lib.eduhk.hk/facilities-equipment/mobile-borrowing and https://youtu.be/wzkktb486bs for further information. |
| More space for group discussion pls | Two new discussion areas providing additional discussion tables will be set up on 1/F and 2/F respectively. |
| 讨论室太少 | On top of the 5 Group Discussion Rooms on 1/F, Meeting Room on LP/F and 27 Discussion Tables on 1/F, we have already added some bigger Discussion Booths and increased the total number of Discussion Booths from 4 to 9 in 2024. Due to current physical space restriction and the need to cater for different library use requirements, it is difficult to further install new Discussion Booths. However, two new discussion areas providing additional discussion tables will be set up on 1/F and 2/F respectively. |
| discuss room is not enough | |
| 增加討論室 | |
| 可以多增加一下讨论间 | |
| 希望可以增加更多的discussion room | |
| Discussion room不足 | |
| 有一次碰到四楼研修阁插座没电 不知道是不是设施故障 | Library facilities, including power sockets, are being checked on regular basis and followed up as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| 四楼自习室希望可以增加一下每次选择的时间。 | Comments noted. Library facilities and services, including facilities booking schedule, are being reviewed and considered according to actual usage and resource available. We have asked users about the library facilities booking hours in a previous survey and most users prefer to keep things unchanged. |
| it is hoped that the seat booking system can be cancelled. | A booking system that enables users to plan and reserve spaces in advance is essential for the effective management of high-demand facilities, ensuring optimal utilization. We regularly monitor and review the usage of all library spaces, and make adjustments to the booking areas if necessary. |
| 预约使用四楼图书馆时间check in 时间是否可以缩短到10分钟，而非现在的15分钟，这样大家的时间观念会更强些 | We consider that a 15-minute check-in period for a 2-hour booking session to be fair and reasonable. |
| maximum the booking hours per student or room | Users can only have a maximum of six active / booked sessions of Library-managed facilities at any time. Please check https://www.lib.eduhk.hk/facilities-booking for details or additional information for different space and facilities. |
| Most of the time hard to make a booking | Although we have been adding new Study Booths and Discussion Booths in the past year, various areas and facilities such as Study Carrels on 4/F, Group Discussion Rooms and Discussion Booths on 1/F are often fully booked, especially in the afternoon during term time. Users should plan ahead and make their reservations one or two days in advance for the high-demand facilities. |
| 有时候想要预约没有人的温习室，会显示有人在用，希望有一个新的措施去应对 | The Library Booking System is set up to avoid abuse of facilities. A booking session will be cancelled automatically by the system if a user failed to check-in within the compulsory check-in period. We also encourage users to check-out and release the session if they finish using it before the session ends. |
| 對於未預定佔用席位應有懲罰機制 | While we encourage users to reserve library facilities in advance, we also allow walk-in access to optimize space utilization. |
| 靜音空間的訂房情況，可以顯示出訂房人時間會比較理想，不用多爭拗 | The booking status and room availability are updated in real time on the booking facility website (https://www.lib.eduhk.hk/facilities-booking) and are also displayed on a large screen inside the respective library space. Please feel free to contact counter staff for assistance if necessary. |
| 討論室和自修室經常爆滿，無法好好利用。 | Although we have been adding new Study Booths and Discussion Booths in the past year, various areas and facilities such as Study Carrels on 4/F, Group Discussion Rooms and Discussion Booths on 1/F are often fully booked, especially in the afternoon during term time. Users should plan ahead and make their reservations one or two days in advance for the high-demand facilities. |
| Book4樓自修室時（用手機），手機打開時座位顏色並不正確（例下周三1130時段沒有租用，但顏色顯示紅色，按下時，是可預約的狀態） | Restarted a module in the application fixed the problem. |
| Should increase | Please contact us at libinfo@eduhk.hk and provide more details regarding your needs and suggestions. |
| Can provide more | |
| More facilities | |
| The space is limited,so add more chairs for break. We also believe that adding a mat on the table is good for for us to use keyboard and mouse. | Comments noted. |
| It'll be great if there're shredders in the library. | |
| Put more facilities | Please contact us at libinfo@eduhk.hk and provide more details regarding your needs and suggestions. |
| G层的桌子可以多一些 | Comments noted. More study places will be set up in Quiet Zone on G/F during the summer. |
| 增設更多座位和桌子 | Comments noted. More study places will be set up on all floors during the summer. |
| 多些桌子 | |
| 可以開通更多自習區域 | |
| Please set specific study places for doctoral students. Some universities like CUHK have this kind of place. | In order to optimize utilization of limited space and facilities, we cannot assign a study area dedicated for doctoral students only. Meanwhile, postgraduate students may reserve the SEN Study Rooms/Faculty Reading Rooms (https://www.lib.eduhk.hk/rooms-spaces/sen-study-rooms-faculty-reading-rooms) and make use of the priority arrangement for postgraduate students for booking new Study Booths and Study Carrels on 4/F. |
| 我一天有時候要坐12到20小時，屁股要開花了。我希望有站着也能用的電腦。像圖書館G樓4台列印的電腦、圖書館各房教師桌能升降高度的電腦（要密碼）。 | Comments noted. |
| 極度建議全部層廿四小時開放，很多大學都是廿四小時開放的。三四樓有很多電腦也能夠用了。還有就是開放課室的教師電腦，我想站着用有升降桌嘅電腦。 | Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 饮水的地方设置更多 | Drinking fountains are available on every floor from G/F to 4/F of Mong Man Wai Library. Please check the Library floor maps (https://www.lib.eduhk.hk/about/at-a-glance/floor-maps) or install the EdU LibMap mobile app or contact us for assistance. |
| The water dispenser on Ground floor is always broken | We always inform the Estate Office as soon as we identify or receive reports of any defects. However, sometimes the issue may not be resolved immediately because the required parts could take time to be delivered. |
| more place for sleeping | The number of easy chairs has been already been doubled and the is no space for additional units. |
| 午休的設施可不可以增加，太搶手了 | |
| 希望那个躺椅多一些 | |
| 可以多一些躺椅 | |
| 圖書館今年買了新的沙發，非常舒适。原本在 G 樓寧靜區，可能是光線或者玻璃可視的原因，後來搬到了休息區，但是那邊同時還是討論區，比較吵鬧，難以好好休息，常常休息到一半驚醒……由于一天要上9個小時的課程，午間這段休息時間對補充精力很重要，也非常感謝圖書館給予了一個這樣好的休息環境和設施，因此也希望可以提供更安靜的環境，比如搬回寧靜區，或者搬上三四樓之類的，十分感謝 | The easy chairs are always set up in the Lounge since its opening in 2016. Setting up new easy chairs in the Quiet Zone is only a temporarily arrangement. They have to be relocated to the Lounge in order to free up space for new study places in Quiet Zone. |
| 图书馆的电梯免触式按钮有时候会不小心按到其他楼层。 | If a floor button is selected by mistake, you can cancel it by pressing the button for 2 seconds. |
| 2楼的宁静区光线总是会反光到屏幕上 灯光也没有很亮 | Please contact us at libinfo@eduhk.hk or approach counter staff and provide more details regarding the specific area with this problem. |
| Some lights are not bright enough on the ground floor sofa discussion area | |
| more mediation space | Users may consider to make use of the Me Space, provided by the Student Affairs Office, on G/F of Mong Man Wai Library (https://www.lib.eduhk.hk/rooms-spaces/24-hour-service-areas/me-space) for meditation and relaxation. |
| Need prayer and meditation room. Specific facilities for phd student | Comments on prayer and meditation room have been conveyed to the Estates Office. Postgraduate students may reserve the SEN Study Rooms/Faculty Reading Rooms (https://www.lib.eduhk.hk/rooms-spaces/sen-study-rooms-faculty-reading-rooms) and make use of the priority arrangement for postgraduate students for booking new Study Booths and Study Carrels on 4/F. |
| Cannot use mobile QR Code to borrow the book | Users may contact library staff at the Information Counter for assistance and investigation encountering such problems. Please note that not all books on shelf can be checked out using the mobile app. Check https://www.lib.eduhk.hk/facilities-equipment/mobile-borrowing for further details. |
| should properly monitor the maintenance and quality of PCs and photocopiers in the Library of TP and TKO. | Library facilities and equipment are being checked on regular basis and followed up as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| Particularly for the availability of high-end PC, I think libraries should purchase more high-end computers for use (not laptops). If possible, open a room just for high-end computers for various purposes. | High-end computers (PCs and Mac Studio) are available at the VR-AR-Media Production Centre on G/F (https://www.lib.eduhk.hk/facilities-equipment/vam-centre) and the Media Production Lab on 3/F (https://www.lib.eduhk.hk/rooms-spaces/media-production-lab) of Mong Man Wai Library. In this summer, more high-end computers will be provided on different floors of MMW Library. |
| more iMac | More Mac PCs will be provided in this summer. |
| 定期檢查討論室的電腦設備 | Library facilities and equipment are being checked on regular basis and followed up as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| 外借電腦未如網上所標示為i7系統，只有i5 | There are 30 DELL Notebooks (9th Gen i7 CPU) on loan at MMW Library's Circulation Counter. Please contact counter staff for assistance. |
| 修复有时网络卡顿的问题 | Library facilities and equipment are being checked on regular basis and followed up as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| 2 楼部分电脑经常会强制要求更新系统关机 | Comments noted and will be followed up. |
| 大埔二樓討論區電腦需要升級 顯卡為11年前型號 | The new 2/F computer area will be installed with high-end mini PCs and ultra-wide monitors this summer. |
| 3楼电脑区 mac电脑鼠标滚轮异常 M09 M02 | Comments noted and the problem has been fixed. |
| Some computers in G/F need maintenance and order. | More new high-end computers will be set up on G/F in this summer. |
| 图书馆g层电脑自习室的电脑偶尔卡顿，比较上学期死机的情况有所好转 | |
| We suggest that adding traditional Chinese characters input will save our time. Mainland China students tend to use Pinyin to input traditional Chinese characters, because they know simple Chinese characters. You can install Sogou or Yahoo Pinyin to all computers in your library. | Comments noted and will be investigated. |
| 打印機有寫住彩印服務，但是用學校quota去打印的時候，明明選擇彩印，出來的只有黑白。 | In addition to adjusting the print setting in the Windows application, users may also need to change and select the corresponding print queue for color printing. Please contact Information Counter for assistance. |
| 引入自動搜尋圖書機械人，因為人手搜索圖書花費很多時間 | Comments noted and will be considered for long-term enhancement. |
| 希望可以有自動找書機械人 | |
| 期末周很难有座位 | More study and discussion places will be set up on different floors of MMW Library in this summer. |
| not enough study carrels on 4/F, especially peak hours i.e. 1330-1530 period (often 0 seat available) | To enhance our facilities for private study, Research Commons on 4/F will be refabricated this summer. This initiative will introduce 54 single-user Study Booths and 32 Study Carrels. |
| please offer more reserve seats | |
| 图书馆座位有点少 | More study and discussion places will be set up on different floors of MMW Library in this summer. |
| 希望宁静区可以扩大设施规模 | |
| more seats | |
| 期末的时候会有点挤，没位置 | |
| 不够位置 | |
| More study space pleaseeeee!!!! | |
| It would be great to set up more study carrels and discussion booth. | While there is no room to set up additional Discussion Booths, we will set up 54 Study Booths in Research Commons on 4/F in this summer. |
| Should have more quiet zones as they are always full and I never get a chance to study there | More study places will be set up in all Quiet Zones in this summer. |
| 自助还书机识别率很低 | Comments noted. Please note that not all borrowed items can be returned with the Self-service Stations. Please check https://www.lib.eduhk.hk/facilities-equipment/self-service-stations for details and contact counter staff for assistance if needed. |
| 希望更新自助借还设施，可以更智能人性化，可以每层楼都有。 | Comments noted. Users may consider to use the mobile borrowing functionality via the EdU Library mobile app (https://edulib.me/app). For details, please check https://www.lib.eduhk.hk/facilities-equipment/mobile-borrowing |
| The self-service kiosks on G/F of MMW needs updating. The touch screen is not that sensitive. | Comments noted and will be considered. |
| The self-check out machines are old. It's about time to upgrade those next to the service counters. Thank you. | |
| We sometimes need to walk backwards and forwards to locate physical library materials as the signs are not clear enough. It may be good to have a large floor plan at the entrance of each floor (inside), if not yet done. | Floor plans are in fact provided on the interactive kiosk located at lift lobby on each floor. Library users can also find specific physical items or library facilities,by using our EdU LibMap mobile app (https://edulib.me/map) For further information, please check https://libguides.eduhk.hk/libmap or contact counter staff for immediate assistance. |
| 2F有的位置没有插座 | Comments noted. We are replacing the furnitures with new tables and power sockets will be in place in July 2025. |
| 1.G层休憩区部分座位没有插座，不是很方便 | Comments noted. Although we have already added hundreds of power outlets in the public area and almost all study tables on different floors over the past years, it is difficult to provide individual power socket for every seat in the Library due to budget and power capacity limitations. |
| Every table can have a charger socket at sofa area on Ground floor | |
| More charging spaces in the lounge. | |
| more room will be better | On top of the 5 Group Discussion Rooms on 1/F, Meeting Room on LP/F and 27 Discussion Tables on 1/F, we have already added some bigger Discussion Booths and increased the total number of Discussion Booths from 4 to 9 in 2024. Due to current physical space restriction and the need to cater for different library use requirements, it is difficult to further install new Discussion Booths. However, two new discussion areas providing additional discussion tables will be set up on 1/F and 2/F respectively. |
| some place for eating | To protect the fragile paper-based materials and delicate equipment, we have to restrict food consuming in restricted areas only, i.e. at the Lounge on G/F and EI Hub on LP/F. |
| 自修区空间小 | More study and discussion places will be set up on different floors of MMW Library in this summer. |
| not enough study spaces esp at 3 pm | |
| Want more | |
| 空间及设施环境不错，清洁到位，若可以增设就更好了。 | |
| It's better to creating more space for self-study. | |
| 位置有点少 | |
| Bigger | Comments noted. |
| Need more space | |
| Not enough space?Or sometimes others would leave some rubbish in the room | |
| 多一些空间 | |
| More bigger | |
| Extend if possible | |
| 希望能有多一点休息区 | |
| more room | |
| 希望可以多一些位置 | |
| Extended if possible | |
| A compliment: As a JULAC card holder, I've visited the libraries of CityU, PolyU and CUHK (main library and Chung Chi College library) and the facilities of MMW library are better in terms of study space. I also appreciate the ergonomic chairs and table set up (just the appropriate height) on 3/F where I spend almost the whole day on my research. | Comments noted with thanks. |
| 很棒，每层是不同的学习空间，满足了不同的需求，如果充电的地方可以多点就好了。 | |
| Can maintain a better Wifi. The wifi speed is a bit slow. Also, I like the study booths and discussion booths very much. Would be great if there's more | Comments noted. More Study Booths will be set up on 4/F. |
