Services and management
| User’s comments | Library’s Responses |
|---|---|
| 1. 影印服務甚佳 2. 希望增加24小時開放的區域，有助借閱圖書 | 1. Comments noted with thanks. 2. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 1.在圖書館播報中加入普通話 2.嚴查四樓研修閣未預約而佔座的行為 | 1. Including three languages in a single broadcast message can lead to unnecessary length and potential irritation for the audience. 2. While we encourage users to reserve library facilities in advance, we also allow walk-in access to optimize space utilization. |
| 可以增设二维码入图书馆吗，有的时候忘记带证件进不去 | Comments noted and will be further considered. |
| 圖書館下午比較熱鬧，發現不少座位被霸佔，也無checkin，最嚴重是地下及1樓。 比較在意的是，圖書館損毀了的光管或廁所板，好幾天也無人更換，是否相關負責職員需要多加檢查呢？ | Comments noted. Library facility booking system is implemented to ensure fair and optimal use of library facilities and resources. If someone occupies a seat without reservation, he or she will have to give it up to you after you book and check in. Please contact counter staff for assistance if needed. |
| Keep clean and sterilize these things | Comments noted and have been conveyed to Estates Office for follow up. |
| the keyboards of the laptops near the printers are dirty | |
| keep clean | |
| more clean toilet | |
| 卫生 | |
| 增加討論間的清潔或監管 | |
| 高楼层卫生间也常出现蟑螂，如能加强管理，不胜感激。 | |
| 希望加强自习室卫生管理 | |
| 图书馆厕所的卫生和饮水机的卫生有待加强… | |
| 自助桌的卫生可以增加清洁次数 | |
| The Lounge is a bit dirty | |
| 有老鼠；24小时空间小 | |
| G层安静区，有老鼠 | |
| The computer tables at 2/F need to be cleaned more often | |
| 圖書館地下的discussion booth開門關門時拍拍聲，嘈音有點大。 The lounge 很污槽。 1樓的椅子搖下搖下，幾天都未更換和維修，希望改善 | Comments noted and have been conveyed to Estates Office for follow up. For any faulty facilities, please report to the counter staff so we can address the issue promptly. |
| 1. 老鼠甲甴的天空。 2.洗手間厕纸滿地，從來沒見過清潔女工拖地，從不清潔洗手盆，每次都是事事旦旦的只清理地面的厕纸後就走了，向圖書館職員投訴，都只是女工清潔一下又走了。大學圖書館是這個水平的嗎？？？ | Comments noted and have been conveyed to Estates Office for follow up. Please note that our cleaners are working very hard to clean up all public areas beginning at 7 am every morning. We will continue to work closely with the Estates Office to monitor and maintain cleanliness in the Library premises but library users’ cooperation in keeping library space and facilities clean and tidy is of utmost importance. |
| Should have more types if possible | Comments noted. EdUHK colleagues and students are welcome to submit recommendations of specific titles at https://www.lib.eduhk.hk/recommend/ . |
| multilingual | Please contact us at libinfo@eduhk.hk and provide more details regarding your needs and suggestions. |
| The library should delay its renovation work to avoid disrupting students' studying for this semester's final exams. | We have already tried our best to minimize the disturbance as much as possible by scheduling most noisy works in weekends and term break. Unfortunately, there is no room for us to further postpone the works due to the extremely large scale and scope of project. Please accept our apology for the incovenience caused. |
| counter 職員態度惡劣。 3月11日外借電腦後需於16:00到期歸還，因前方查詢時間過久，排隊超過5分鐘，最終於16:03過期歸還被罰款，期間職員「你唔使吓我」態度十分惡劣。 | Comments noted. We will closely monitor the service attitude of the counter staff. Users may also contact us by sending e-mail to libinfo@eduhk.hk with specific details on such matters in the future so that we can follow up accordingly. |
| 圖書館工作人員對學生在馆內飲食不管理，導致圖書館成為老鼠曱甴的天堂。害了我这个守規則的人。 | Comments noted and will be followed up. |
| 圖書館能否加強管理違規學生!! 杜絕老鼠曱甴! 加強清潔，尤其洗手間衛生，監督清潔工! |
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| 希望自习室制定严禁脱鞋袜的要求 | Comments noted. Users are encouraged to contact the counter staff if they observe any disruptive behaviour from others. |
| 自修室总会有个别人偷偷吃东西，希望能有有效措施减少此类行为。 | Please report to the Counters for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users. |
| please help to emphasis and remind students do not eat and chat in quiet areas | |
| 定時檢查是否有人在公共區域吃味道大的食物！！ | |
| 希望对违规的同学有更及时的提醒，比如说在quiet zone讲话的人。 | |
| 希望G層24小時討論區夜晚時段可以管理下紀律。一次，在這裡學習到凌晨3點，有幾個學生肆無忌憚大聲玩耍吵鬧，很沒素質，非常影響其他學習的人。因為是夜晚，沒有工作人員管理。以後，出現類似情況，是否可以安排保安提醒，或者設置聲量分貝提示？謝謝！ | Comments noted and will follow up with Estates Office. |
| 有些时间段服务台人手不足，排队时间较久，可在人多时候安排更多工作人员。 | Comments noted and will be followed up. |
| 希望图书馆更注重节能，尤其是24h楼层，耗电量和冷气太不环保 | Comments noted. Library facilities and services are being reviewed on regular basis. We shall try our best to strike a balance among various factors, including environmental protection needs, and make adjustments based on actual usage and available resources as appropriate. |
| 太多人book了房和桌都不去，每次想book的時候又full了，沒有獎懲制度這樣的情況會一直氾濫 | Comments noted. A booking session will be cancelled automatically by the system if a user failed to check-in within the compulsory check-in period. We also encourage users to check-out and release the session if they finish using it before the session ends. |
| It would be great to extend the time of attendance check for someone book a study carrel, discussion booth. | Comments noted and we have arranged regular patrols of the Library. Please note that a booking session will be cancelled automatically by the system if a user failed to check-in within the compulsory check-in period, releasing the session for new booking. |
| group discussion必须多人预定不合理 | Before the multiple-user login requirement was implemented, there were often abusive use of the Group Discussion Rooms with the rooms being occupied by one or two people. Therefore we have changed the policy and the booking must be made for the required minimum number of users for all facilities intended for group discussion. It is also deemed to be fair for use of discussion facilities to be counted towards the user's booking quota and help to further reduce abusive use of valuable library resources. |
| Would be great if every booking session lasts for one hour instead of two hours. | Comments noted. Library facilities and services, including facilities booking schedule, are being reviewed and considered according to actual usage and resource available. We have specifically asked users about the library facilities booking hours in a previous survey and most users prefer to keep things unchanged. |
| 3F自修室有些桌面正常使用时会发出声音，影响使用体验 | For any faulty facilities, please report to the counter staff so we can address the issue promptly. |
| 新的Hkall 和 inter library loan 系統比舊系統麻煩，預約成功率不高，為何越改越不user friendly? | Comments noted. Based on our statistics, the total number of HKALL and Inter Library Loans successfully requested and delivered for EdUHK staff and students have significantly increased after the new system was implemented in Jan 2024. Please feel free to contact us for assistance if needed. |
| 明白教大經常舉辦教師活動，有時會運用圖書館內的空間進行活動，但希望職員提醒校外人士保持安靜，特別是在寧靜區，如圖書館二樓，以免騷擾到學生。 | |
| 希望圖書館或其他部門辦活動時不要太吵，請顧及未有參與活動同學的需要。 | |
| sometime very noise | Please report to the Counters for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users. |
| it is ok but some quite zones are still a bit noisy | |
| 請加強靜音區關於音量的管理，經常有學生在靜音區放聲討論。 | |
| 宁静区有时不宁静 | |
| On the 2nd floor， the quiet zone. Some people always talk too loudly. Maybe some staff members can prohibit the behavior | |
| 四楼独立的学习间，建议可以分为无音区，和沉浸式学习去，因为有时候有些同学的键盘声太大了 | Most Stuy Carrels will be replaced by sound-proof Study Booths on 4/F in this summer. |
| 休憩廊中的discussion booth的声音会影响外面的人休息，另外self learning的booth有点少（即可以开声） | Please note that the Library is primarily for learning and teaching. Providing places for rest is therefore not the Library's priority. The Lounge is a designated Discussion Zone, not a Quiet Zone. 54 new Study Booths will be set up on G/F in this summer. |
| g层quiet zone有时候很吵 | Please report to the Counters for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users. |
| Charging places for rest should be more quite | Please note that the Library is primarily for learning and teaching. Providing places for rest is therefore not the Library's priority. The Lounge is a designated Discussion Zone, not a Quiet Zone. |
| G層公共區域到底能不能大聲討論！如果不能的話可以加强管理嗎 | The Lounge is a designated Discussion Zone and not a Quiet Zone. However, same as all other Discussion Zones, users still should not be talking loudly and disturb others. Please contact the counter staff if you observe any disruptive behaviour from others. |
| Publishing in open access journal should be adopted and strongly demands for students and academics. Need more space and specific study room for phd student | As at May 2025, Library has signed Transformative Agreements with 9 publishers (Association for Computing Machinery, Cambridge University Press, De Gruyter, Elsevier, IEEE, John Benjamins, Oxford University Press, Springer Nature and Wiley) providing open access publishing opportunities for EdUHK researchers. Please check https://libguides.eduhk.hk/openaccess and https://libguides.eduhk.hk/TransformativeAgreement for further information or contact us directly for assistance if needed. In order to optimize utilization of limited space and facilities, we cannot assign a study area dedicated for doctoral students only. Meanwhile, postgraduate students may reserve the SEN Study Rooms/Faculty Reading Rooms (https://www.lib.eduhk.hk/rooms-spaces/sen-study-rooms-faculty-reading-rooms) and make use of the priority arrangement for postgraduate students for booking the new Study Booths and Study Carrels on 4/F. |
| Sign transformative agreement with Taylor & Francis, expand quota with Springer Nature | We would like to point out that all transformative agreements do not come for free. Library must pay additional costs and thus careful and lengthy negotiations are inevitable, and not always successful. We are already negotiating with pubishers for new TAs in 2026 but we cannot disclose at this stage due to confidentiality. |
| 24小時開放：可以開放多一層 | Two more floors will be open 24 x 7 during examination period. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 希望4樓研習自修間可以於學期繁忙（例如3，4，10，11）2 4小時服務，另外4樓研習自修間偶有垃圾遺留，影響使用。 | Comments noted and will be followed up. |
| 請24小時開放圖書館2樓3樓和4樓 | Two more floors will be open 24 x 7 during examination period. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 希望圖書館其他樓層可以有更多額外的開放時間，若果可以廿四小時開放所有能實會更好 | Comments noted. Library facilities and services, including opening hours, are being reviewed on regular basis. We shall try our best to strike a balance among various factors, including environmental protection needs, and make adjustments based on actual usage and available resources as appropriate. |
| 延长期末周特别开放时间（希望延长开放时间的时段多一些日期） | Comments noted. Opening hours on Saturday have already been extended to 22:00. Opening hours on Sunday will be further reviewed. |
| 希望延长图书馆2F在教学学期内周日的开放时间，与周六一致到晚上10:00关闭 | Comments noted and will be considered. |
| Prolong the open time of floor 1-4 to offer students more space to study | Comments noted. Library facilities and services, including opening hours, are being reviewed on regular basis. We shall try our best to strike a balance among various factors, including environmental protection needs, and make adjustments based on actual usage and available resources as appropriate. |
| I wish the opening time of 2f would be extended, especially in the evening, as the ground floor is not quite. | |
| 希望可以開放更多自習位置，尤其是24小時自習。也希望可以提前開始考試周的安排，考試寫論文需要較長週期，而圖書館的考試周時間比較短，開始時間也比較晚。 | Comments noted. The Library has already extended the opening hours on 18 Mar 2025, 6 weeks in advance before the examination weeks. We shall try our best to strike a balance among various factors, including environmental protection needs, and make adjustments based on actual usage and available resources as appropriate. |
| 2.希望1-4层的开放时间可以延长至晚上11时，平时也需要学习 | Comments noted. Library facilities and services, including opening hours, are being reviewed on regular basis. We shall try our best to strike a balance among various factors, including environmental protection needs, and make adjustments based on actual usage and available resources as appropriate. |
| 1楼到4楼自习时间长点， | |
| 希望能够延长周末一楼及以上开放时间 | |
| 4樓可唔可以開24 hours 呀 Sunday 4樓可唔可以開長D | Comments noted. Sunday opening hours will be reviewed. |
| 希望四樓自修間可以在週日晚上開放到10點，以及平常可以再延長一點，到11點 | Comments noted. Library facilities and services, including opening hours, are being reviewed on regular basis. We shall try our best to strike a balance among various factors, including environmental protection needs, and make adjustments based on actual usage and available resources as appropriate. |
| 延長四樓自修室時間 | |
| Quite zone available time should be increased. | |
| 有些書可以在系統查到，但無法在書架找到，希望針對這一情況，開放一個可反饋的渠道 | Users are welcome to approach our Information Counter or contact us at 29486653 / e-mail libinfo@eduhk.hk whenever they encounter difficulties in searching for required resources. During the renovation period, books may be relocated. Signage has already been posted to guide users accordingly. |
| 希望可以提供免费的 Adobe 系统给学生自己使用，不仅局限于图书馆，可以让学生自己的电脑上使用学校的 Adobe 账号 | The Adobe software subscription plan and pricing structure does not allow the Library to support such request. |
| Attitude about staffs | Comments noted. We will monitor closely the service attitude of counter staff. |
| 閘口成日入唔到，圓形counter 職員經常視而不見，就算見到都話我企太前要等唔知幾多秒再試，好唔合理好唔方便 | Since the entrance gate is designed to prevent more than one person entering the gate with one access card, an error will be triggered if it detects someone entering the sensoring zone before a access card is tapped. Under such scenario, access for this specific card will be temporarily disabled for a short period of time. So please be reminded that the next time you enter the Library, please step back behind the yellow line marked on the floor before tapping your EdU Card. |
| 工作人員的服務態度需要提高 | Comments noted. We will monitor closely the service attitude of counter staff. |
| Can the school library remind students not to place their personal belongings in available seats during rush hour (i.e., afternoons on weekdays or the exam week)? This behavior leads students to walk around seeking study spaces, which hinders their settlement and access to necessary resources. | Please report to the Counters for immediate assistance if seats are occupied with unattended personal belongings for long period of time. |
| 部分同學用個人物品占住座位但是人久久不在，導致座位時常緊缺 | |
| 2楼出现1人占座2人位置,不利于资源的充分利用 | |
| I would like to express my heartfelt gratitude to Steve and his team's assistance and dedication in arranging the use of Library classrooms for us. Friendly helpful and knowledgeable staff. | Thank you for your compliment. |
| Staff at XR Room are very helpful. | |
| 服务特别专业！ | |
| 希望工作人员态度亲切点 | |
| 工作人員都很好，謝謝 | |
| 服务态度很好，管理严格 | |
| 服务很好，讲解很耐心 | |
| 圖書館的工作人員非常熱情、細心，幫助我解決問題。謝謝他們 | |
| 圖書館員工態度大致良好。 |
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| 很喜欢图书馆的staff！！（甚至想留底做野 | |
| The service at the Circulation service desk is really good | |
| The Resource Services Section provides very good service, assistance, and guidance to me and PS staff. Thank you for your excellent support. | |
| 很喜欢图书馆举办的各种workshop |
