User’s comments	Library’s Responses
As a staff member, I can only book six sessions for the library facilities. Can this be increased?	Since users can maintain a maximum of six 2-hour bookings of library facilities at any time, and make a new booking once a session is finished, there is no plan to increase the booking quota.
4楼预约的乱象很明显，很多人约了但是都没来坐，希望可以设置该时间段，学生来不来要提前15分钟打卡，没有打卡就当做不来，可以让给别人	Comments noted. A booking session will be cancelled automatically by the system if a user failed to check-in within the compulsory check-in period. We also encourage users to check-out and release the session if they finish using it before the session ends.
If the use is over but the appointment time has not passed, you can cancel it by yourself and give it to someone in need.
lp的椅子太脏了！！请重视这个问题！	We will continue to work closely with Estates Office to monitor and maintain cleanliness in the Library premises but library users’ cooperation in keeping library space and facilities clean and tidy is of utmost importance.
增加张贴海报：使用完座位后请保持清洁
建议增加打扫图书馆洗手间频率，近年来教大扩招，使用图书馆人数增加，相应的清洁频率也要提高。前两年我使用图书馆厕所都是无异味，现在我只去4楼的厕所，因为那个厕所没味道。建议加强清洁！	We would like to emphaise that high usage does not necessarily entail poorer hygience, as far as all users exercise care and be considerate of others when using the public facilities. We appreciate the additonal support by Estates Office and the hardworking of the cleaners who start cleanning up all public areas from 7 am every morning. On the other hand, we are disappointed with the selfishness of individual users who showed no consideration for others by dumping garbages into the toilets or messing up the areas including sinks and floors during their visits. We will continue to work closely with Estates Office to monitor and maintain cleanliness in the Library premises but library users’ cooperation in keeping library space and facilities clean and tidy is of utmost importance.
設置讀者回收圖書送贈圖書館	For gift and donation, please contact colleagues at libgift@eduhk.hk or 29486589.
三楼自习的时候经常有同学在说话	Please report to the Service Counter on G/F for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users.
圖書館安靜區域裡面的東南亞學生太吵了，說笑超級大聲，目中無人，提醒也不聽
寧靜區偶爾會有人大聲講話，提示后也不改正，有一點點影響學習。如果還有更加顯眼的警示“請勿大聲喧嘩”就好了。
希望g層自习区域能够再安静一些
有人在安靜區大聲說話，我應該怎麼辦？希望圖書館能給出引導。另外，3樓mini theater經常有人在裡面上課，但是這些人離開時會大聲聊天、交談，有時還不記得關門，他們的行為給安靜區的人造成困擾。希望圖書館可以給出引導提示。
四楼隔音间经常有人做声音外放或大声聊天的行为，希望能加强管理
24小时永久	Comments noted. Library facilities and services, including opening hours, are being reviewed on regular basis, during which we will strike the balance among various factors, including energy consumption and sustainability, and will make adjustments based on actual usage and available resources.
希望图书馆可以保持24小时开放不仅仅是期末周
24h forever
Can we have more 24/7 open areas	Two more floors will be open 24 x 7 during examination period. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs.
Might be beneficial to extend opening and closing hours by 0.5-1 hrs so the first floor can be used for longer.	Extension of opening hours on different floors will be considered in our regular reviews based on actual usage and needs of library users.
Perfect，but on Sunday we wish that 1 floor can start from 9am
大埔圖書館1樓延長開放時間	Two more floors will be open 24 x 7 during examination period. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs.
延長四樓study booth開放時間
服务台都没了	Information Counter and Circulation Counter have been combined to form the new Service Counter on G/F, allowing the Library to consolidate all user services into one convenient point.
More active monitoring of noise levels in the library.	Comments noted. We have arranged regular patrols of the Library. Please report to the Service Counter for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users.
建议每层楼增设管理人员
有监控！和人员公共区域值班！（有些时候有人恶意占座甚至偷窃！
能否提供多些for博士生的隔音房間/座位，或者開放給博士生多一些booking quota，edd同學沒有專門辦公位，只能每日預約圖書館位置辦公學習。	To better meet their needs, we’ve extended the advance booking period for Zone A (Research Commons, 4/F) for research postgraduate students (PhD, EdD, MPhil) and Post-doctoral Fellows — from 14 days to 28 days, and the booking quota from 6 to 18 slots — effective since October 2025. We would also like to clarify that library spaces are set up for learning and study, and hence should not be mixed up with office spaces.
增设普通话等语言服务	Library counter staff will gladly communicate with users in Cantonese, Putonghua, or English, based on user preference.
Reserve and pick up services : students should be able to reserve and borrow the book from Tai Po Campus and pick up once the book are ready at the pick up station, given that the book could be already at the Tai Po Campus library, but this would help the effectiveness of borrowing book.	Library users should pick up the books available on shelf by themselves. Book fetching service is not a cost-effective use of human resources.
需要预定的位置总有人不预定就去坐，有时候人在座位上还可以向她说明这个座位已经被预定了，但是有人把私人物品（包括电脑）放在桌上，一个多小时将近两个小时都没回来，我们预定的座位也无法使用，很无奈。还有不止一次有人在quiet zone打电话或者声音外放（声音很大）看视频，周围同学都很受影响，无法学习。希望在这两个方面加强管理	If your reserved seat is occupied by unattended belongings, or if you encounter noise or other disturbances, please report to the Service Counter for immediate assistance.
Greater attention should be paid to the safety of personal belongings in the library.	While CCTV cameras are installed in public areas to enhance safety and security on library premises, it remains the users' sole responsibility to take care of their personal belongings. Users should not leave personal items unattended and should use the short-term lockers provided by the Library for temporary storage when needed.
Improve the security protection of students’ private things
加大安全力度
希望加强安全管理，自从听到iPad盗窃事件但是却没能抓到肇事者，让人很失望很害怕
很好，但希望加强安保措施。听闻不少图书馆贵重物品失窃消息
四楼自习室多安装点监控
增加CCTV數量
有人偷東西，這件事情為什麼不能解決？為什麼東西被偷竊 沒有權利看監控？（這不是本人的問題，是其他同學發生的情況），讓我現在每天在圖書館都很不安，短暫的去廁所都很害怕電腦被偷
1楼味道很大	Ceiling ventilation ducts have been modified last summer, more air purifiers with SmellGREEN gel have been installed, carpet and stained chairs are regularly cleaned to eliminate the odor. The Library will continue to work closely with Estates Office to improve the situation. However, we do notice body odors from individuals especially in hot weather which cannot be eliminated instantly by any air-conditioning, ventilation or even purification system.
1樓好臭
There is a noticeable unpleasant odor on the first floor, especially the area near group discussion rms. I would appreciate if Lib can look take measures to improve the air quality.
服務質量良好，但是G層可飲食區域及1F樓梯轉角區域的環境偶有一些奇怪的氣味，需處理。
One female employee rude yell at me for no reasons crazy bitch printer talk with other helping borrow computer using	Comments noted. We will closely monitor the service attitude of the counter staff.
More training on staffs’ attitudes
Would like to express my negative experience with a male staff handling enquiry line at [personal information removed]. His attitude was quite impolite.
個別工作人員很兇
有d staff有種「事不關己，高高掛」起既冷漠感，例如臨近考試週有一日路過有個女仔係度喊得好大聲，竟然冇員工去問候，最後靠同學之間去關心，夠曬冷漠
有个咨询台员工每天像欠了她几百万一样，凶不拉几的，没有一点人情味
部分職員不理世事點問都答唔清楚
非常不喜歡圖書舘一位[personal description removed] 女工作人員，曾經有一回我因為忘記借書，在圖書舘上完晚上的課程直接離開圖書舘，結果報警器響了。這位工作人員衝出來抓住我，不給我任何解釋的時間，就讓我站在原地不准動，連說話都不給我說，這種把學生當成小偷的態度實在讓人心寒，不知道人文關懷體現在哪裏？
Many thanks to the Library Room Booking Team and the Circulation counter colleaue, for their professional and helpful support.	Thank you for your compliment.
The librarians are helpful.
Very friendly and professional staff. Send love~
人文关怀一向都很好
服務人員有耐心
I'm very satisfied with our library and our staff. Thank you for being so supportive.
Thank you all the professional support!
讨论室的笔可以日常更换，有时候使用笔没有墨水	Please ask counter staff to replace marker pens when the ink is running low.
及时更换白板笔和擦除刷 及时查看g层订书机的情况是否卡钉是否坏 是否缺少小钉子	Please ask counter staff to replace marker pens when the ink is running low. Library staff check the stationery corner daily and have observed that staplers are frequently used improperly. Please approach the counter staff for assistance when necessary.
冷氣太凍	The room temperature cannot be raised significantly (it is currently set around 22–23°C, higher than the optimal 18°C for preservation of paper materials) because high temperatures are detrimental to the longevity and storage quality of the physical book collection. Air temperature and quality is regularly monitored by Estates Office. Users are also welcome to report any specific problems to counter staff for immediate follow up. Real-time temperature on different floors of MMW Library will soon be shown on "EdU LibMap" app. Users will be able to choose to a study area with temperature more comfortable to them.
再冷一点	Air temperature and quality is regularly monitored by Estates Office. Users are also welcome to report any specific problems to counter staff for immediate follow up. Real-time temperature on different floors of MMW Library will soon be shown on "EdU LibMap" app. Users will be able to choose to a study area with temperature more comfortable to them.
冷氣太凍	The room temperature cannot be raised significantly (it is currently set around 22–23°C, higher than the optimal 18°C for preservation of paper materials) because high temperatures are detrimental to the longevity and storage quality of the physical book collection. Air temperature and quality is regularly monitored by Estates Office. Users are also welcome to report any specific problems to counter staff for immediate follow up. Real-time temperature on different floors of MMW Library will soon be shown on "EdU LibMap" app. Users will be able to choose to a study area with temperature more comfortable to them.
有时候空调太冷 空气不流通，研讨区和其他场所之间的隔音加强
温度开高点 特别是4楼
建议晚上八九点天黑之后，图书馆就温度哦调整高一点，真的很冷。不管是夏天还是冬天。建议开始延长四楼时间，已经开始期末论文阶段了，建议四楼通宵自习。希望能实现我的愿望，谢谢。辛苦啦	The room temperature cannot be raised significantly (it is currently set around 22–23°C, higher than the optimal 18°C for preservation of paper materials) because high temperatures are detrimental to the longevity and storage quality of the physical book collection. 4/F is already open 24 hours during the examination period, from 17 March to 16 May 2026. Real-time temperature on different floors of MMW Library will soon be shown on "EdU LibMap" app. Users will be able to choose to a study area with temperature more comfortable to them.
幾位非本地生把自修房當作24小時網吧，高聲談話、打遊戲、飲食，對真正要溫習的讀者構成極大困擾 凌晨時份圖書館外的嘈音騷擾館內地下樓層的使用者 某些學生身體發出的聲音如鍵盤聲、肢體碰撞聲極騷擾 寧靜區經常有學生不停談話 樓梯間極高聲使用電話	Please report to the service counter for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users. If the counter is closed, please seek assistance from the security guard.
WiFi service could be more stable for sign in	Comments noted and have been conveyed to OCIO to follow up.
more workshops abt AI using and reaerching	Comments noted and will follow up.