Services and management
| User’s comments | Library’s Responses |
|---|---|
| 1樓成層樓都係，行到入去好大陣味 | Air purifiers have been installed and more units will be added if needed, carpet and stained chairs are regularly cleaned to eliminate the odor. The Library will continue to work closely with Estates Office to improve the situation, including modification of ceiling ventilation ducts on 1/F. |
| The discussion area of 2nd floor always smell bad. | |
| 图书馆L1层的气味似乎不太清新，希望能够有所改善 | |
| 一楼臭！！！ | |
| the sell on 1/F is strange | |
| Maybe the air and the smell can be cleaned in floor1 cause every time I walk in just smell not good. | |
| 1F is smelly | |
| 1樓討論區好臭 | |
| 一楼的公共讨论区域，和其他楼层相比，整体通风和味道做的不是很多，不管是在一楼室内还是只要一楼的门打开，就能闻到室内很大的奇怪的味道。 | |
| 一层小组讨论空间常有异味 四层研修阁部分桌椅有损坏 影印机操作稍微复杂 希望增加过塑机 | Air purifiers have been installed and more units will be added if needed, carpet and stained chairs are regularly cleaned to eliminate the odor. The Library will continue to work closely with Estates Office to improve the situation, including modification of ceiling ventilation ducts on 1/F. Please contact counter staff for reporting of damaged furniture or assistance with operation of photocopier. Users are advised to use the laminating machine provided by OCIO at the PC area next to OCIO Computer Room at Learning Commons on LP/F of Block C. |
| 圖書館空調太冷，需要調高一點溫度 | Air temperature and quality are regularly monitored by Estates Office. Users are also welcome to report any specific problems to counter staff for immediate follow up. |
| Air conditioning on G/F is always cold in summer, the temperature should be adjusted to body temperature | |
| 服務差，難以相信圖書館館員聽不懂、說不了廣東話，可怕⋯⋯ | All library staff are able to communicate effectively with colleagues and students in Chinese (Cantonese and/or Putonghua) and English. Users may also contact us by sending e-mail to libinfo@eduhk.hk with specific problems in the future so that we can follow up accordingly. |
| 列印機 (PQ2 & 1) 經常缺紙，尤其在職員值班前。此外，在G/F入口旁printNgo，某些電腦的列印設定預設為A3紙，非常用紙張大小，同學常常因錯誤列印而造成大量浪費。 | All Print-N-Go printers and workstations are provided and operated by OCIO. Library staff will always refill the paper trays before counter closes at night / evening. But since Print-N-Go printers set up inside the Library are located on G/F which is open 24 x 7, sometimes they will still run out of paper during peak seasons. Users may consider to use PQ3 or Print-N-Go printing facilities on LP/F if needed. OCIO has recently upgraded Print-N-Go computers and the problem of inconsistent default paper selection has been resolved. |
| 在四樓的研修間，台式電腦的鍵盤和鼠標會產生較大噪音，相較於手提電腦的鍵盤。 | Comments noted and we will try sourcing quiet keyboards and mices which can also be firmly secured on table tops. |
| 圖書館的keyword的按鍵聲都很大，能否換靜音鍵盤，因為有時自己打字都怕騷擾同學溫習，或者是別人不斷打字的聲音，也會影響同學溫習。另外，4/F部分自修間是沒有耳筒/耳筒太舊，能更換新的耳筒嗎？ 謝謝你們：） | Comments noted and we will try sourcing quiet keyboards and mices which can also be firmly secured on table tops. Headphones are regularly checked and replaced as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| 希望system support同事準時出現提供班房支援，特別是lunch time後。熱線電話#6661也不是經常有人接聽。 | Comments noted and will be followed up. |
| 次次3D printing, laser cut服務都會出錯，成日出現溝通問題，唔知點樣溝通先唔會出錯 | |
| The cleaning workers and security guards often talks loudly in the library, before library staff are back. Also, students speak loudly in library and are not stopped by the library staff even the staff are present. During staff's off hours, it is often to see students play music in the library or leave the alarm ringing for a long time. Sometimes the staff are not handling the issues even they are present. | |
| 考試時段開放四樓自修空間為二十四小時 | Comments noted and will be further considered. |
| 晚黑10點先閉館，希望啲保安唔好9:45冇耐啱嚮鐘冇耐就搏命催。10點個鐘嚮咗，真閉館嗰刻再清場都唔遲 | Comments noted with thanks. A new closing procedure has been implemented since 29 May 2024 and security guards will no longer start evacuating library users before closing time. |
| 多点资料 | Comments noted. EdUHK colleagues and students are welcome to submit recommendations of specific titles at https://www.lib.eduhk.hk/recommend/. |
| Book | |
| Staff at borrowing counter can be more pro-active and friendly. Toilets are always dirty | Comments noted. We will monitor closely the service attitude of counter staff. Comments on cleaniness has been conveyed to Estates Office for follow up. |
| The library staff at borrowing counter are very rude. | Comments noted. We will monitor closely the service attitude of counter staff. Users may also contact us by sending e-mail to libinfo@eduhk.hk with specific details on such matters in the future so that we can follow up accordingly. |
| Need more cordial | |
| 态度再好点 | |
| 咨询台老师再多一些耐心，再温柔些 | |
| One of the library staff create noise while sorting the books and knocks the books hard on the shelf. Please be more kind with books and make library quieter place. Many thanks. | |
| More pickup at Kowloon tong | Considering cost-effectiveness and the number of students attending classes at Kowloon Tong Satellite Study Centre, there is no plan to provide pick up service there. Users may consider to pick up their books at Tseung Kwan O Study Centre or North Point Study Centre. |
| put some more tables at Lounge space | Due to physical space limitation, it is infeasible to set up more tables at the Lounge. Otherwise, there will not be enough space for people movement. |
| 四樓可以平時也開到12點 | Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 24h营业 | Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 有些時候四樓自修位置的插座會用不了，望有空可以排修一下（比如b20） | Library facilities, including power sockets, are being checked on regular basis and followed up as necessary. Users are also welcome to contact counter staff for immediate assistance if needed. |
| prolong service time | Opening hours of most floors will be extended during examination period. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| 骯髒，希望常清潔設施，如每隔3小時清潔一次 | Our cleaners are working very hard to clean up all public areas beginning at 7 am every morning. The Library will continue to work closely with Estates Office to monitor and maintain cleanliness in the Library premises. But library users’ cooperation in keeping library space clean and tidy is of utmost importance. |
| Chairs and desks at computer stations are always dirty with hairs and dust. Monitors and keyboards should be cleaned periodically | |
| 三楼和四楼自习室存在占位现象 | Please report to the Counters for immediate assistance if seats are occupied with unattended personal belongings for long period of time. |
| 地下及一樓的霸位問題比較嚴重，而兒童文學特藏的書本亦較凌亂，希望改善。 | Please report to the Counters for immediate assistance if seats are occupied with unattended personal belongings for long period of time. We shall monitor more closely the shelving condition of Children's Literature Collection. |
| 要設一個條例規則俾學員，因為有啲人會吵架整個圖書館沒一個平靜專注上堂 | Please report to the Counters for immediate assistance. Users repeatedly violating Library Regulations may be asked to leave the Library to avoid disturbing other users. |
| The quiet zones sometimes are not satisfied. Some people usually whisper but nobody stop them. It’s annoying. | |
| 請及時制止三樓噪音 | |
| 四楼自修间有时同学说话很大声 | |
| 希望加大對四樓自修間的管理力度。有同學喜歡講話聊天。 | |
| I hope that the 24hour space in ground floor can be more quite. Sometimes, we did encountered students discussing things loudly. | |
| 总的来说不错，但是存在有同学在宁静区说话的情况。 | |
| 多加提醒同學安靜自修 | |
| 多監察兒童圖書館,經常有學生放置物品,又離開,又或是入兒童圖書館傾電話,打機 |
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| 圖書館內部不文明行為（廁所的使用、圖書館安靜區內討論、拖鞋） | |
| Inform me when there is any new book available in the library. | Please select “New Materials” (https://www.lib.eduhk.hk/new-materials) on Library Website. |
| 可以提供24小时的安静学习区 | Quiet Zone on G/F is open 24 x 7 and provides workstations and study places on 24 hours basis. |
| 希望可以延長四樓自習室的check時間段 | The 15-minute check-in period is considered reasonable. Extending the check-in period will result in unnecessary wastage of usable time of the Study Carrels. |
| 多一点24h的 | Two more floors will be open 24 x 7 during examination period. Further extension of opening hours on different floors will be regularly reviewed based on actual usage and needs. |
| ground层的可以就餐区域的垃圾桶要每天及时清理，经常有小飞虫飞出 | We have been working closely with Estates Office to resolve this problem. Fly baits and frequent cleaning have been arranged. |
| 休憩廊咖啡機旁的回收箱經常有很多小蒼蠅棲息，很嚇人! | We have been working closely with Estates Office to resolve this problem. Fly baits and frequent cleaning have been arranged. |
| r | Please contact us at libinfo@eduhk.hk and provide further details on your comments and suggestions. |
| 多文字啊 | |
| 金錢 | |
| 多文字 | |
| If I go to another country Maybe is the service and environment very biggest in the Tai Po | |
| the G/F library, VR-AR workstation area would need urgent pest control as there are mouses clawing arround consistently upon above this area ceiling. | Comments noted and have been conveyed to Estates Office for follow up. |
| The toliet at G/F is extremely dirty. The soap is out of service for monthsssssss but no refills. | |
| 3/F media production lab area has a strange smell which hits you when you walk into the area, please investigate | |
| pest control is urgently need on the library site, especially, the G-floor, there are mouse above the ceiling which makes the whole library very noisy. | |
| Good to have computers in high operation speed. The toilet water pressure is weak and the washing basin is often clogged. There's odor in washroom on 1/F. |
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| 保潔阿姨問題 | |
| 擴大泳池 |
